Customer Support Specialist

About The Role

This position will be responsible for providing technical support to the full product suite for LINQ Nutrition. This position reports to the LINQ Nutrition Customer Support Manager. This position is a key member of our customer support team providing professional support to LINQ Nutrition customers. The right candidate will have experience in providing software support to school district associates, staff and/or student parents.

A background in K12 education and/or accounting knowledge would be a plus. You will collaborate throughout our organization to deliver a great customer experience resolving customer issues.

• Customer Support:
  Provide exceptional customer service through building rapport and relationships with our customer base. Always be professional, courteous, and respectful in every interaction.
• Problem Solving:
  Act as a consultant on all nutrition software products. Effectively troubleshoot and solve issues by utilizing all available tools and resources. This includes taking calls, emails, and chat sessions to ensure we are providing the best solutions to our clients. Document customer issues in Salesforce.
• Training Documents:
  Contribute to creating training documentation for customers and internal use.
• Product Documentation:
  Document enhancement requests and software defects for our development team. Create a Salesforce ticket for each customer interaction.
• Self-Development:
  Maintain and increase comprehensive working knowledge of all LINQ Nutrition product lines through utilizing available training resources.

• Discretion and independent judgement skills required
• Excellent verbal and written communication skills
• Excellent organizational skills and high attention to detail
• Solid background working with computers and Microsoft Product Suites
• Software support or technical support experience (SaaS environment)
• Friendly and professional demeanor with team experience
• Passion for effective problem-solving and/or experience in a customer support/service role
• Patience and emotional intelligence in high stress environments
• Commitment to adhere to schedules and deadlines

• Salesforce
• Microsoft Suite
• Zoom Contact Center
• Launch Darkly & Data Dog

• Limited travel may be necessary in high demand seasons. Valid Driver’s License required.

We offer a competitive salary of $48,000-$51,000 and a 4% bonus.

• Planning Your Future:
  Our 401(k) plan comes with a 4% employer match on total earnings.
• Performance Pays Off:
  Whether it’s a company bonus or target sales commission, your hard work doesn’t go unnoticed.
• Vacation Your Way:
  Our flexible Open Paid Time Off Plan lets you take the time you need, when you need it.
• Paid Parental Leave:
  Take the time you need to welcome your new addition – We’ve got you covered!
• Ten Paid Corporate Holidays:
  Enjoy a little extra downtime to relax and recharge with the ten paid holidays each year.
• Giving Back:
  Feel good while doing good – 16 paid volunteer hours to support the causes that matter most to you.
• Benefits That Have Your Back (And Teeth, Too!):
  Rock-solid medical, dental and vision coverage. Pick your vibe: a low deductible PPO and pair with an FSA or a HDHP with a sweet HSA – with contributions from LINQ. Dental perks that even cover braces for the kiddos.
• Wellness Perks:
  Employer-paid Short-Term Disability, Long Term Disability, Basic Life, and AD&D insurance. Gym reimbursements and tons of extra savings on travel assistance, employee assistance, and even pet insurance options.
• Rewards For Referrals:
  Got an amazing candidate in your network? Send them our way and earn a referral bonus when they join the team!

As a federal contractor and equal employment opportunity employer, LINQ adheres to all applicable laws and regulations regarding employment practices, ensuring that all qualified individuals receive consideration for employment based on their qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic…