Call Center Representative - Medicaid Member Support (Bilingual English​/Spanish

Position: Call Center Representative - Medicaid Member Support (Bilingual English/Spanish)
A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

** Call Center Representative - Medicaid Member Support (Bilingual English/Spanish)*
* *
* Location:

Remote-South Carolina (*
* ** Must reside within a 60 mile radius of Columbia, SC**  **)*
* **$17.50 Hourly*
* ** Join the Conduent Customer Service Team*
* Interested in supporting Medicaid members in South Carolina? Conduent has immediate openings for Onsite Call Center Representatives Position located in Columbia, SC. This is a great opportunity to learn about Medicaid member support!

Come join us and grow with a team of people who will challenge and inspire you to be the best!

** Working for you*
* Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

+ Pay is $17.50/hour which may be below your state's minimum wage.  Please take this into consideration when applying.

+ Equipment provided.

+ Paid training

+ Training is 4 weeks (
** 8:30 am-5:00 pm EST** ) After training the working hours will be an 8-hour shift in the hours of operation.

+ Full-time schedule (40 hrs. per week)

+ No Weekends

+ Career Growth Opportunities

+ Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally.

+ Perk Spot - Employee discount program

** Requirements*
* + Must be at least 18 years of age with a high school diploma or GED.

+ Must be able to submit to a pre-employment screening.

+ Must pass the Call Center - Service Skills Assessment and Internet Speed test

+ A minimum of 1-year call center experience in telephone customer service or related experience

+ Computer literacy and ability to use multiple programs.

** Summary*
* As a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish), you will be supporting our client's customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.

** What you will be doing*
* + Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.

+ Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.

+ Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.

+ Follows documented policies and procedures including call handling and escalations.

+ Overall acts as an advocate for Medicaid members to ensure their needs are met.

+ Navigate across multiple computer screens while accessing and reviewing information from various applications.

** Preferred Skills/

Experience:

*
* + Positive and energetic attitude.

+ Ability to communicate clearly and confidently.

+ Ability to multi-task and manage time effectively.

+ Attention to detail, grammar, and spelling accuracy.

+ One year of medical insurance or medical office experience, preferred.

+ Call center or professional office experience, preferred.

+ Computer system experience with data entry and database documentation knowledge.

** Come join us and grow with a team of people who will challenge and inspire you to be the best!*
* _We are currently NOT hiring in the following geographies, including but not limited to:_

_States: AK, CA, HI, MA, IL, MT, NY & Puerto Rico_

_Metro Areas: MN
- Minneapolis, IL
- Chicago, NY
- New York City, OR
- Portland, MD
- Montgomery County, WA
- Seattle, Washington, DC_

** Apply Today!*
* ** Remote
44*
* Pay…