Call Center Representative

Customer Service Representative – Mission-Driven | Cherry Creek, CO

At Sunshine Behavioral Health, every call is an opportunity to change — and even save — a life.

We're a national leader in addiction recovery and mental health treatment, and we're growing our high-performance Call Center team in Cherry Creek, Colorado.

If you're competitive, persuasive, resilient, and motivated by impact — keep reading.

These are ALL in person (NO remote positions available).

We are GROWING and have 4 shifts we are currently filling! Below are the options, can you commit to any/all of them?

SHIFT(s):

6:00am-2:30pm Monday thru Friday

7am-3:30pm Monday thru Friday

7am-3:30pm Sunday thru Thursday

8am-4:30pm Tuesday thru Friday, and Saturday is 7am-3:30pm

What You'll Do

This is NOT a passive customer service role.

This is consultative, relationship-driven inside sales in a high-volume call environment.

You will:

• Take inbound & outbound calls from individuals seeking treatment
• Build trust quickly in emotionally sensitive conversations
• Use strong objection-handling skills
• Guide prospective clients toward next steps in the admissions process
• Maintain accurate records in Salesforce & EMR systems
• Work closely with Admissions to convert leads into successful enrollments
• Hit performance goals while maintaining empathy and professionalism

Every conversation counts.

Who We're Looking For

Top performers from:

• Inside sales
• Call centers
• Retail sales
• Hospitality
• Customer-facing roles
• High-volume service environments

You are:

• Goal-driven and competitive
• Comfortable working toward metrics and performance expectations
• Confident redirecting conversations
• Resilient under pressure
• Naturally persuasive but empathetic
• Motivated by both impact and advancement

Experience in behavioral health is helpful — but not required.

Career Growth

High performers move into our Admissions Coordinator (Inside Sales) role.

We promote from within. If you bring the performance, we bring the opportunity.

What You Get

• $20/hour starting pay
• Medical, Dental & Vision Insurance
• PTO + Paid Holidays
• 401(k) with Company Match
• Mission-driven, high-impact work environment
• Real opportunity for advancement

Requirements

• High school diploma or GED
• Proven sales or customer service experience with measurable success
• Ability to work scheduled shifts (including a weekend day)
• Strong verbal and written English communication skills
• Professionalism in high-stress conversations

* Successful completion of a pre-employment background and drug screen (including THC/marijuana) is required.

If you want a role where:

You compete You convert You grow Your work truly matters

Apply today and turn conversations into life-changing decisions.