Customer Care Specialist

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, food service, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

All correspondence will come directly from Imperial Dade and not a personal email address.

Imperial Brady has a Customer Care Specialist opportunity available in Denver, CO! The Customer Care Specialist is responsible for ensuring a smooth onboarding experience for new customers. This role manages customer account setup and maintenance, supports online ordering systems, and serves as a key point of contact with Network Services.

The schedule for this position is Monday through Friday 8:00am to 5:00pm.

Pay Range: $20.00 to $20.25 per hour + Bonus

Final date to receive applications:
August 3, 2026

You will:

* Communicate with customers and internal Sales teams to verify and update account information

* Set up, maintain, and update customer accounts in P21

* Ensure new customer onboarding is completed accurately and efficiently before launch date

* Coordinate with cross-functional teams to facilitate timely account setup and support customer needs

* Collaborate with internal departments on customer-related projects and initiatives

* Process customer account changes as requested

* Maintain consistency and accuracy across customer accounts and programs

* Perform routine audits to identify and correct account or data discrepancies

* Assist customers with online account access and ordering platform issues

* Provide training and guidance on customer systems and processes as needed

* Route Network customer communications and requests to the appropriate internal teams

You have:

* High school diploma, GED, or equivalent

* 2 years of customer service experience

* 2 years of data entry experience

* Proficiency in MS Office and familiarity with using other software

* Excellent communication skills