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CX Team Lead — On-site Denver
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-08-10
Listing for:
Australia-Employment
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management -
Management
Job Description & How to Apply Below
Jobot in Denver is seeking a Customer Experience Team Manager to lead our post-rental support organization. You will coach a team of agents, set performance standards, and drive process improvements across ticket, call, and email workflows.
Responsibilities include weekly coaching and performance reviews, maintaining knowledge bases and escalation guides, and ensuring SLA adherence while delivering a high-touch customer experience. A strong commitment to service excellence is essential.
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