Compliance Specialist I - DORA: PUC Hybrid
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-08-14
Listing for:
DGS Office of External Affairs
Full Time
position Listed on 2026-08-14
Job specializations:
-
Customer Service/HelpDesk
Spanish Customer Service, Bilingual, Customer Service Rep
Job Description & How to Apply Below
The Compliance Specialist I at Colorado's Public Utilities Commission resolves consumer complaints between ratepayers and utility companies or transportation carriers. The role investigates potential violations, educates the public about PUC regulations, and requires fluency in Spanish for working with Spanish-speaking consumers and translating materials. This hybrid position is based in Denver and handles approximately 500 consumer calls monthly.
Key qualifications- Four years of professional experience managing complaint/investigative caseloads with interviewing experience, OR Associate's degree plus two years related experience
- Demonstrated customer service experience responding to inquiries via phone, email, or in-person
- Complete fluency in Spanish—speaking, reading, writing, and translating between Spanish and English
- Demonstrated experience explaining rules, procedures, and processes to consumers
- Strong written and verbal communication skills with attention to detail and critical thinking abilities
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