Supervisor- ACS Training & Program Administration

Job Category: Customer Service

Requisition Number: SUPER
005687

• Posted :
  August 14, 2026
• Full-Time

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At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people and the operation every day.

As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.

Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.

Support for work, life and travel

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.

Depending on role and eligibility, available benefits and programs may include:

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors
• A hybrid schedule for eligible headquarters roles based in Denver, Colorado
• Business casual dress options for eligible corporate and support roles
• Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.

We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

What Will You Be Doing?

The Supervisor, ACS Training and Program Administration is responsible for providing administrative and operational support to the Airport Customer Service Training & Standards team and ACS Senior Leadership. The role assists with training administration, data tracking, reporting, course management, and special projects that support Airport Customer Service operations across the network.

Additionally, this position will be responsible for supporting Frontier Airlines' Left on Board (LOB) program by coordinating the identification, tracking, documentation, and return of customer belongings left onboard the aircraft. This position serves as a key liaison between stations and our customers to ensure left on-board items are handled efficiently and quickly returned to customers.

Essential Functions

• Ensure accuracy and integrity of ACS training and operational records.
• Assist with audit preparation and documentation requests.
• Respond to inquiries regarding training assignments and course access.
• Process training requests, including course resets and enrollment updates.
• Create and maintain training rosters for instructor-led and virtual training classes.
• Manage the day-to-day administration of Frontier's Left on Board (LOB) program.
• Monitor and track all reported left-on-board items received from stations.
• Maintain accurate records and documentation of all LOB activity.
• Identify trends and recurring issues…