Event Supervisor, Part-Time

Job Details

Job Location:

Denver Art Museum - Denver, CO 80204

Position Type:
Part Time

Salary Range: $21.00 - $26.25 Hourly

Events Supervisor, Part-Time (Non-exempt)

The purpose of this position is to ensure that events conducted within the Denver Art Museum are as successful and effective as possible by overseeing all operational aspects of museum-associated events and ensuring coordinated onsite execution flow.

This position reports to the Facility Manager of Event Execution, Custodial, and Sustainability.

Position type:
This position will be covered by a Collective Bargaining Agreement with AFSCME-CWU.

Pay:
The hiring hourly range for the position is $21.00-$26.25 based on experience.

• Free RTD Eco Pass
• free DAM Family Membership
• 4 hours of personal time plus Colorado paid sick leave
• Employee Assistance Program
• subscription to Headspace
• 403(b) Retirement Plan with immediate eligibility to contribute
• those who meet the requirements after one year and 1,000 hours qualify for the 3% non-elective contribution and 2% match program
• and more

• Serves as the primary point of contact for internal museum events, and external approved events, through close cross-departmental coordination, and liaising with external vendors as required.
• Act as primary point of contact for execution of internal events and external events (as required).
• Adhere to the museum’s customer service methodology and maintain outstanding client (internal and external) relationships to ensure satisfaction and repeat business when appropriate.
• Responsible for the oversight of event support staff (custodial, facilities, etc.) and event partners during execution.
• Serve as the primary point of contact with catering to manage event logistics, set-up, execution, and tear-down, clean up, etc.
• Ensures museum events do not violate museum security and safety program mandates.
• Coordinates with the on‑duty security supervisor to ensure compliance with City of Denver and national life safety and fire codes, and common safety practices
• Maintain effective working relationships with employees, volunteers, contractors, various representatives of public and private entities, vendors and the public.
• Responsible for post-event database administration and reporting within our Event Management Software (EMS) and Computerized Maintenance Management System (CMMS).
• Liaise as required with all personnel and contractors executing event activities, which includes catering, AV, facilities, custodial, security, visitor services, gift shop, Learning & Engagement, and third‑party contractors.
• Interpret and implement museum policies and procedures.
• Resolves problems and conflicts encountered by visitors, contractors, volunteers, and/or employees.
• Adhere to attendance tracking standards and completes financial and/or ticketing transactions for clients as required.
• Performs other duties as assigned.

• Customer service experience required.
• High level of organizational skills to maintain consistent and regular levels of interactions.
• Excellent interpersonal skills and the willingness to interact effectively and diplomatically with a diverse group of people.
• Skill in exercising initiative, judgment, and decision making in solving problems or meeting objectives.
• Skill in enforcing rules and safety regulations, to include alcohol related requirements.
• Ability to self‑direct and work independently.
• Ability to work on a flexible schedule based on the needs of the museum’s business.
• Deadline driven with the ability to handle many tasks at one time.
• Experience in a non‑profit environment preferred.
• Three to five years of customer service experience preferred.
• Exceptional business acumen and professionalism under any circumstances.
• High School Education or GED or Higher
• Required Training and
  
  Certifications:
• DAM Safety/Security/and Customer Service
• The completion of the in‑house training curriculum.

• May be called upon to handle emergency or crisis situations.
• Subject to long irregular hours and called upon to stand/walk for long periods without a break.
• Able to climb the building stairs, a minimum of 3 floors without stopping.
• Demonstrate…