Emergency Communication Specialist

This position is in-office at WestCO Dispatch, 1140 N. Grand Avenue, Montrose, CO

This position is eligible for hiring and retention bonuses totaling $3,000.00 ($1,500.00 following completion of training and $1,500.00 paid out after the one (1) year anniversary date of hire.

An Emergency Communications Specialist (ECS) performs a variety of functions involved in receiving, processing, relaying, and dispatching calls for emergency and non-emergency public safety assistance via r

• Accurately type 7,000 keystrokes per hour.
• Respond to and resolve difficult and sensitive citizen inquiries and complaints.
• Effectively communicate and elicit information from upset and irate callers.
• Establish priority of emergency situations.
• Perform multiple tasks simultaneously.
• Maintain composure, alertness and concentration while working under mental and physical stress for extended periods of time.
• Work in an environment that requires rapid multi-processing.
• Adapt instantaneously to changes in call events.
• Work all shifts of a 24-hour per day period, a rotating schedule including nights, weekends, and holidays to ensure 24/7 coverage.
• Remain subject to callback and holdover