Guest Services Host; Winter Seasonal

Are youa people person who thrives on creating memorable experiences?

Our Guest Services Hosts are the welcoming faces that set the tone for incredible days at the Museum

As a Guest Services Host,you'llbe the friendly connection between our Museumand its visitors.

You'llwork in dynamic, rotating venuesand experiences throughout the building-from the Sturm Infinity Theater and Planetarium-to the main lobby, greeting guests, answering questions, and helping plan their perfect Museum visit. This role is highly interactive andputs you at the center of the guest experience.

You'lldeliver excellentguestservice while supporting both daytime operations and after-hours events, each with unique Museum programming.

If you thrive on variety, enjoy problem-solving on your feet, and love being part of a team that deliversanexceptionalguestexperience, we want to hear from you!

This is a temporary,winterseasonal position that will run from September-January
2026.This role primarily supports our daytimeoperation butwill berequiredto supportextended Friday evening hours andafter-hourseventsas needed.

As a Seasonal Guest Services Host, you must be available to workmostof the following holidays during the seasonal termincluding:

Thanksgiving (11/26), Black Friday (11/27),Christmas Eve(12/24),New Years Eve(12/31), New Years Day(1/01).The Museum is closed on Christmas Day (12/25).

Job Class: Part-Time, Temporary,Seasonal
Hiring Range
:$20/hour
Work Schedule
:3-4 days/week.

The weekly scheduled hours for this position are variedbased on operational needs.

You can generally expectto work
20-30 hours a week, butthese hoursmay fluctuate.

• Provides engaging and meaningful guest experiences through outstanding customer service andassistanceat various Museum venues, includingduringspecialevents
• Facilitate kiosktransactions:verifies eligibility and applies discounts,answersguest questions upon arrivalto the Museum
• Communicates the difference in membership levels and benefits to guests
• Ushersguests into theSturm
  
  Theater:scanstickets, distributesand collects3
  
  Dglasses, provides customer service in the theater
• Ushersguests into the Planetarium Theater:scanstickets, runs show controls,and providescustomerservice in the theater

• High school diploma or equivalent required
• Able to work holidays, weekends, and evenings
• Minimum of 1 year of experience working with customers face-to-face and at least 6 months working in a fast-paced environment

• A passion for delivering engaging, welcoming, and memorable guest experiences in a public-facing environment
• Strong customer service and communication skills, with the ability to interact confidently with guests of all ages and backgrounds
• Dependable, adaptable, flexibleable towork3-4 daysa weekincludingspecial events, weekends, evenings, and peak attendance periods as needed
• Bilingual is a plus (Spanish/English)

• Ability to be in bothstationaryandrotatingpositions throughout shift
• Continual operation of a desktop computer, mobile computer,scanneror other technical equipment
• Sturm Theater and Planetarium: ability to ascend/descend stairs, provide equipment to guests, move and store strollers, move rolling racks and other equipment
• Moderate physical activityrequired. Moves racks of 3D glasses, laptops, scanner, ticket stock, and ticket printers.
  
  Operates Virtual Reality experience when available:
  Calibrates and prepares VR headsets,assist with guestloadin/out of the experience.
• May work in a space with special effects such as visual and sensory enhancements, including atmospheric and lighting effects (strobe, laser)
• Moderate noise (Museum floor, and theaters, medium to high traffic)