Customer Success Manager; Temp

Customer Success Manager (Temp/Contract)

PlanIT Geo builds software that helps cities, utilities, and governments manage urban forests 're looking for a Customer Success contractor to provide coverage for approximately 6 months while members of our team are out on temporary leave. You'll step into an established book of accounts and keep things running smoothly, managing customer relationships, answering product questions, and supporting renewals, so our customers experience continuity and our team can return to a well-managed portfolio.

This is a great fit for someone who enjoys hands-on customer work and wants a defined-term engagement, whether you're between roles, freelancing, or looking for flexible full-time work for a set period.

Strong performance in this role could open the door to future opportunities with PlanIT Geo as our team grows.

• Own a portfolio of customer accounts, from onboarding through renewal
• Respond to customer questions and troubleshoot issues via email and calls
• Track customer health, activity, and communication in Hub Spot
• Flag at-risk accounts early and help develop retention plans
• Partner with the product and support teams to relay customer feedback
• Use AI tools actively in your own workflow
• Identify and implement AI-driven improvements across the CS function

• Proven experience in a customer success or account management role
• Hands-on experience using Hub Spot (required)
• Customer Onboarding and Retention in a Software as a Service SaaS environment
• Strong written and verbal communication skills
• Comfort working independently in a remote, small-team environment
• Interest in GIS, mapping, urban forestry, or environmental sustainability is a plus, but not required

Location: Fully remote, US Based

Compensation & Term: $30/hr | 4 0 hours/week | Fixed-term contract, approximately 6 months

About Plan It Geo, Inc., a Waverock Software Company

We stand behind innovation for the company and the industry.