Customer Service Representative

Customer Service Representative

Join Our Team! We are seeking a motivated Customer Service Representative to serve as a primary point of contact for customers. This role supports customer inquiries, order processing, issue resolution, and coordination with warehouse and sales teams to help ensure a positive customer experience.

What You'll Do

• Assist customers by phone, email, and in person.
• Process customer orders, changes, and cancellations.
• Resolve customer concerns quickly and professionally.
• Coordinate with warehouse and sales teams to ensure timely order fulfillment.
• Handle returns, exchanges, and freight-related issues.
• Maintain accurate customer records and order information.
• Assist Will-Call customers and support daily operations.
• Stay informed about company products and services.
• Perform other duties as assigned.

What We're Looking For

• High school diploma or equivalent.
• Previous customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.
• Basic computer proficiency and data entry skills.
• Positive attitude and commitment to outstanding customer service.
• Team player who is willing to help wherever needed.
• Ability to occasionally lift up to 50 pounds.
• Willingness to be trained on warehouse equipment, including forklifts and pallet jacks.

Why Join Us?

• Competitive pay at $21.00 per hour.
• Medical, dental, and vision benefits.
• 401(k) plan.
• Stable, full-time employment.
• Supportive team environment.
• Opportunities to learn and grow within the company.

Ready to Apply?

Apply today and take the next step in your career with us. Apply now to be considered for immediate openings!