CX Escalations Specialist
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-09-08
Listing for:
Robinhood
Full Time
position Listed on 2026-09-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Spanish Customer Service
Job Description & How to Apply Below
Robinhood is hiring a Customer Experience Associate for the Core Services Resolutions Desk in Denver. You will be the first live-support line for CX agents across chat, email, and phone, following published policies to resolve questions and escalate issues when needed.
This entry role emphasizes hands-on escalation work from day one, teaching agents to handle similar questions independently while maintaining accurate case logs and customer empathy.
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