Resident Services Coordinator

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.

We hope you’ll consider joining us!

Do you enjoy creating memorable experiences and making people feel genuinely welcome?

East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to join our team at Laurel, a luxury residential community in Denver. As a familiar face at the front desk, you'll welcome residents and guests, support building access and security, coordinate packages and key control, provide neighborhood information, and respond appropriately when urgent situations arise.

This role is ideal for someone who takes pride in creating a polished, professional experience while staying organized behind the scenes. If you enjoy helping people, solving problems, and being the person residents can count on, we'd love to meet you.

• Luxury residential community
• Hospitality-focused resident services
• Resident and guest-facing environment

Pay Rate: $23.00-$24.00 per hour, based on experience

Employment Status: Full-Time

Start Date: Immediately

Accepting Applications Until: September 30, 2026, or until filled

• Create a warm, professional first impression by welcoming residents, guests, vendors, and visitors.
• Provide general building information, answer incoming calls, and direct questions to the appropriate team member.
• Manage package intake and resident notifications while maintaining accurate delivery records.
• Maintain secure key-control procedures, including authorization, identification, checkout, return, and accurate key logs.
• Coordinate authorized real estate showings and building access in accordance with community procedures.
• Support resident move coordination by completing required documentation, confirming mover insurance, and arranging move monitoring.
• Help maintain a safe and secure environment by following building access procedures and responding appropriately to emergency situations.
• Provide neighborhood and community information while responding to resident and guest questions with professionalism and care.
• Maintain accurate records and use systems such as Microsoft Office, Building Link, key bank, and fob/access systems.
• Represent East West Urban Management with a hands-on, service-first mindset and support additional resident service needs as assigned.

We're looking for someone who genuinely enjoys helping people, communicates with confidence, and understands that small details can make a big difference in the resident experience.

• Previous customer service or administrative experience, such as hospitality, hotel, property management, food and beverage, retail, or reception.
• Strong verbal and written communication skills.
• Ability to listen carefully, understand resident and vendor needs, and respond professionally.
• Comfort using computers, email, Microsoft Office, and learning property management and access-control systems.
• Strong organization, attention to detail, and follow-through.
• Ability to work independently while contributing to a collaborative team environment.

• Experience in luxury residential communities, hotels, concierge services, or property management.
• Experience with Building Link, key-bank systems, or fob/access-control systems.
• Spanish language skills are a plus.

• Enjoy making people feel welcome and cared for.
• Stay calm, professional, and solution-oriented when challenges arise.
• Take pride in accuracy, organization, and following through.
• Build relationships easily with…