BIlingual Collections Account Representative

BiLingual Collections Account Representative

Full-time

Machol & Johannes, LLC and its affiliates is a premier collections law firm operating in Colorado, Washington State, Oregon, New Mexico, Wyoming, Idaho, Utah, and Oklahoma. We offer representation and customer service in the fields of Collection, Bankruptcy, and Creditor Rights.

The Account Representative is the primary customer service representative responsible for managing consumer accounts while operating within the strict requirements of our clients as a member of the Collections team. This position maintains a positive relationship with the consumers in order to generate revenue for the company. This position operates under strict guidelines and high expectations for meeting key performance indicators in a fast-paced work environment.

• Maintains inbound and outbound collection communications within client deadlines and requirements
• Responsible for escalating calls to a supervisor when appropriate
• Reviews consumer accounts, makes recommendations, and implements appropriate action under the guidance of the Collections Managers
• Negotiates payment arrangements with consumers
• Performs skip-tracing activities to discover consumer information
• Responsible for accurately and completely detailing account information
• Manages and maintains precise accuracy on multiple accounts in individual account queues
• Must adhere to all Fair Debt Collection Practices Act regulations as well as applicable state regulations
• Establishes and maintains professional relationships with consumers and team members
• Maintains a high degree of mental agility (is able to talk, type, and formulate plans of actions in a short period of time)
• Must meet strict deadlines, reach attainable goals, and handle multiple priorities at the same time
• Other duties as assigned

• High school diploma or equivalent
• Basic understanding of the U.S. legal process preferred
• Word processing and spreadsheet navigation

• 2 Years of prior experience as a collections representative mandatory
• Experience with skip-tracing tools and strategies preferred
• Experience working in an open office call center preferred
• Legal industry experience preferred

• Ability to deescalate disgruntled callers and negotiate payment terms
• Strong mental agility and decision making skills
• Basic knowledge of the use of Microsoft Office Suite
• Solid knowledge of Fair Debt Collection Practices Act
• State specific knowledge of collections regulations preferred
• Proven ability to meet key performance indicators in a fast-paced, professional, work environment
• Bi-lingual preferred (Spanish reading and speaking)

This position requires mainly an office-based role, 95% sitting, 5% standing/walking; will type, write, use finger dexterity, talk, hear, see; will be on the phone continuously; occasionally need to lift up to 50 lbs.

This role is eligible for a comprehensive benefits package including medical, dental, vision, life and disability coverage, flexible spending accounts, health savings account, 401(k) plan, paid time off, flexible scheduling, and an annual bonus potential.

Compensation is based upon education, salary history and experience. Qualified applicants must be eligible to work in the United States without visa sponsorship. EOE.

Please apply at