Airport Queue Line Attendant - Denver International Airport

Applications due by:
Aug 30th, 2026

Applications due by:
Aug 30th, 2026

Pay Range DOE: $20.50/hour - no shift differential; $18.81 during first week of training

Work Schedule: 40-hours per week. 2 consecutive days off per week on a set schedule. (This is a temp-to-hire with the eligibility of full-time permanent placement.)

Benefits: This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

The Airport Queue (Line) Attendant located at Denver International Airport will have experience delivering exceptional service. Work within a culture that is personified by its employees, people who share a single focus and are inspired to offer great service. The role is simple but important: help passengers navigate the security line, keep traffic moving efficiently, answer basic questions, and create a positive experience with a friendly smile and confident presence.

• Work on a team that is built around adaptability and flexibility, service, passion, professionalism, ethic for work integrity, communication, and teamwork.
• We work to welcomes travelers and their loved ones, explaining the Queue or “Line process.” Also assist those travelers that may be Veterans, Preferred Fliers, or those with special needs to help them navigate through the queue process as well. We respond to a wide variety of traveler requests by accurately assessing their needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction.
• This position does require an applicant with a commitment to serve people. We offer flexible schedules, but you must commit to be able to work morning or afternoon shifts; weekends, and holidays. As well as great ability to multitask and prioritize as well as prioritization as we may shift Queues from North Checkpoint to South Checkpoint.
• Provide way finding and customer services to the general public ( restroom, parting locations, etc.).
• Manage the Queue (Line) systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems.
• Checkpoint Diverting:
  Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another.
• Data Metrics:
  Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data.
• Follow established post orders.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• A High School diploma or equivalency is required.

• Previous customer experience and ability to work effectively under pressure in a dynamically changing environment.

• Located at Denver International Airport, 8500 Peña Blvd, Denver, CO 80249
• Compliance requirements the incumbent must be able to pass a background check
  * to pass the airport badging process.
• Must be able to lift 50 lbs., be on your feet for 8 hours a day, expect walking 15,000 steps/day.
• Must have Voice that can Project to Direct People and Keep the Masses moving to TSA Pre-Check and ultimately Through…