Call Center Representative - Medicaid Member

Position: Call Center Representative - Medicaid Member Support
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

** Call Center Representative - Medicaid Member Support*
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* Location:

** Remote-South Carolina (Must reside within a 60-mile radius of Columbia, SC)

** Pay Rate:**  $16.00 per hour

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* Employment Type:

** Full-time

** Shift Information:
** 40 hours per week

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* Job Summary:

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* We're hiring a Call Center Representative-Medicaid Member Support, where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service support in a fast-paced call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.

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* Key Responsibilities:

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* + Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.

+ Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls.

+ Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.

+ Follows documented policies and procedures including call handling and escalations.

+ Overall acts as an advocate for Medicaid members to ensure their needs are met.

+ Navigate across multiple computer screens while accessing and reviewing information from various applications.

+ Utilizes 5 systems to gather information and document up to 3 systems

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* Required Qualifications:

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* + Must be 18 years of age or older.

+ Have a High School Diploma or an equivalent of education required.

+ Must be able to submit to a pre-employment screening.

+ Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.

+ Customer service or call center experience preferred.

+ Must pass the Call Center - Service Skills Assessment and Internet Speed test.

+ A minimum of 1-year call center experience in telephone customer service or related experience.

+ Computer literacy and ability to use multiple programs and navigate multiple screens.

+ Comfortable working within established processes and procedures.

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* Preferred Qualifications:

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* + Strong customer service, communication, and problem-solving skills.

+ Experience handling escalated customer concerns and complex issues.

+ Positive and energetic attitude.

+ Ability to communicate clearly and confidently.

+ Ability to multi-task and manage time effectively.

+ Proficiency in navigating multiple systems and maintaining accurate documentation.

+ Attestation to detail, grammar, and spelling accuracy.

+ One year of medical insurance or medical office experience, preferred.

+ Computer system experience with data entry and database documentation knowledge.

+ Previous call center or customer service experience.

+ Experience handling inbound customer support calls.

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* What We Offer:

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* + Pay Rate is $16.00 per hour (Bi-weekly pay), which may be your state's minimum wage. Please take this into consideration when applying.

+ Benefits from day one (medical, dental, vision) for eligible roles.

+ Perk Spot - Employee discount program.

+ Paid time off and holidays.

+ Paid training.

+…