HVAC Service Dispatcher - Customer Service
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-09-23
Listing for:
Cool Sunshine Heating & Air Conditioning Inc.
Full Time
position Listed on 2026-09-23
Job specializations:
-
Customer Service/HelpDesk
Office Administrator/ Coordinator, Admin Assistant, Clerical, Customer Service Rep
Job Description & How to Apply Below
Cool Sunshine Heating and AC | Denver, Co
We pride ourselves on being an industry leader, serving the Denver metro area since our very first day in business back in October 1996. Providing the highest quality, energy-efficient systems and best workmanship in Denver.
We are family-owned and operated and are a team of fun-loving professionals passionate about serving our clients.
Benefits- Full Time Employees:
- Health Insurance- we cover 100% for the employee
- 40 hours of PTO
- Up to 48 hours of Sick Leave per year
- 410(k) with 3% match
- 6 Paid Holidays
- Company Clothing
Position: HVAC Service Dispatcher
- Customer Service
Pay: $24.00 to $28.00 per hour + Spiffs
Work Hours: 10:00am - 3:00pm during training.
Once training is completed this position will go full time - 7:30am to 4:00pm
What You Will Be Doing:- Answering incoming calls
- Maintain the Service Technicians daily schedules
- Dispatching technicians to service calls
- Communicating with homeowners and service techs
- Scheduling annual maintenance
- Documenting equipment warranties and rebates
- Data entry and filing
- Maintaining maintenance contract database
- Maintain customer database with current information in Field Edge - our CRM
- Clear and concise communications with the department managers, employees, and company customers.
- 2+ years of customer service and scheduling experience
- HVAC or similar industry experience ideal - not required
- Advanced customer service skills
- CRM database experience
- Field Edge or Service Titan experience desired - Organizational skills
- Geographical knowledge of service area or map reading skills
- High school diploma or its equivalent
Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.
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