Member Services Call Center - Denver

# Member Services Call Center - Denver, COApply
** Job#: 3052979
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* Job Description:

** Apex Systems is hiring for Member Services Call Center reps near Denver, CO, for a large Healthcare Client.
*
* Location:

** This role is fully remote after equipment pick up onsite in Denver, and is open to anyone who lives within 1.5 hours of the city.

Rate is non-negotiable and starts at $21.63 with a raise after training.
*** This role requires an assessment - please apply to move to the next step!
*** Role Overview This role is responsible for increasing customer satisfaction and retention by providing members, customers, patients, and providers with accurate, consistent, and timely information. The position involves supporting member inquiries and issues, building rapport, and maintaining collaborative relationships with current and prospective members in accordance with compliance guidelines. This role requires an assessment to move to the next step.

Key Responsibilities
* Represent the health plan by answering and documenting all incoming contacts to determine their nature and respond to complex calls.
* Respond professionally to inquiries from internal and external customers, providing a high level of customer service.
* Initiate contact with appropriate personnel to obtain information relevant to member concerns or inquiries.
* Evaluate data to determine and implement the appropriate course of action to resolve complaints and coordinate service recovery.
* Document conversations with members according to procedure and follow established procedures to meet their needs.
* Interact effectively with diverse work units and organizational departments.
* Apply a substantial understanding of assigned skills, knowledge, policies, and processes to complete a wide range of tasks.
* Complete required training and understand how to use available tools to recall necessary information.
* Consistently support compliance by maintaining the privacy and confidentiality of information.

Required Qualifications:

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* Education:

** High School Diploma or GED is required.
*
* Experience:

** 1+ year of inbound call center experience is highly preferred.
** Technical

Skills:

** Proficiency in Microsoft Word is required.

Preferred Qualifications:

* Healthcare industry experience is highly preferred.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach.

You can access a full list of our benefits,…