Sales and Services Lead Associate

Sales and Services Lead Associate Full Time (Non Exempt)
Why Join Us?

The Sales and Services Lead is responsible for fostering a welcoming environment for visitors, monitoring daily operations at the welcome desks and in the call center, and ensuring that departmental work is completed according to schedule. The Lead acts as a resource for the rest of the team by modeling best practices for all procedures, troubleshooting issues as they arise, and delivering on-the-spot coaching.

This role works collaboratively with other departments to streamline operations and support consistent visitor messaging. This is a full-time position and works a variable schedule with 8 hours per shift between the hours of 9am and 8pm, except on Wednesdays when the museum is closed. Evening, weekend, and some holiday availability is required.

This position reports to the Manager of Sales and Group Services in the Sales & Group Services department.

Position type:
This position will be covered by a Collective Bargaining Agreement with AFSCME-CWU.Pay:
The hiring hourly range for the position is $21- $25.00 based on experience. A $0.50 language differential is available for hours worked for candidates who have Spanish speaking proficiency

Benefits: A comprehensive medical/dental/vision plan, that can be extended to domestic partner, spouse, and children. DAM 100% paid Life Insurance, and Short/Long Term Disability. Generous sick and vacation paid time off and two personal days. Ten paid holidays. 403(b) Retirement Plan with immediate eligibility to contribute and those who meet the requirements after one year will qualify for the 3% non-elective contribution and 2% match program.

Free Telehealth and Employee Assistance Program. Two weeks Paid Parental Leave. Free DAM Membership and perks. This position is based at the Denver Art Museum, which only has a pay-to-park option. Discounted parking is available. Free RTD Eco Pass.

What You’ll Do ESSENTIAL DUTIES/RESPONSIBILITIES:

Peer Modeling Lead Work Administrative Support Oversee call center and/or ticket office during operating hours as needed and act as a resource for questions relating to ticketing, membership, and general Museum policies.

Sell memberships and tickets through ticketing POS and ensure the accurate and timely entry of daily membership sales

Support membership and donation reconciliation across business systems, ensuring proper membership campaign and gift coding is followed by staff members

Assist with reconciling cashier shifts and ensure accurate cash handling, proper opening and closing of ticket office desks and back-office operations

Complete daily department accounting by running reports and entering the required data Monitor, document, categorize, and assign visitor feedback submitted online, onsite or over the phone

Serve as role model for Associates regarding customer service, compliance with procedures and best practices

Provide on-the-spot membership sales coaching that is rooted in a sales-through-service philosophy

Initiate positive redirection for Sales & Services Associates regarding any performance related issues

Develop and facilitate training programs for new hires in collaboration with Assistant Manager of Sales and Group Services Assist with initial and ongoing training of Associates Consistent usage of the Racial Equity Lens in day-to-day operations

This position may lead role(s) that are covered by a Collective Bargaining Agreement with AFSCME-CWU.

What We’re Looking For:

Excellent customer service skills, organizational skills, and attention to detail

Excellent interpersonal skills and the ability to interact effectively and diplomatically with diverse groups of people, including visitors, staff, volunteers, and donors

Ability to work in a…