Membership Coordinator

Description

Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions.

The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs.

For more information, visit us online anicgardens.org.

Along with the mission of bringing plants to people, our Core Values are a fundamental driver of the Gardens culture. They are:

Sustainability
. We are devoted to an institutional, environmental and human sustainability.

Diversity
. We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.

Relevance. We make connections with all people using a lens of inclusion, equity and responsiveness.

Transformation
. We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge.

Denver Botanic Gardens is currently seeking a Full Time Membership Coordinator in our Membership Department! Read below to see if the requirements might be a good fit for you:

Applications will be accepted through October 22, 2026
or until a candidate is found

The Membership Coordinator is a customer service position that assists with the day-to-day operations of the Membership program including but not limited to, coordinating all stages of membership cycle, producing membership communications, reports and projects.

This position works in partnership with the Membership, Visitor, and Volunteer Services teams to implement member focused initiatives. The Membership Coordinator will work with leadership to explore and establish Membership guidelines and processes for the department. This position provides positive customer service and interacts with Gardens team members and guests regularly.

• Provides outstanding customer service to all staff, visitors, and Denver Botanic Gardens customers, including but not limited to phone, in-person, written, verbal, and electronic communication.
• Generates, verifies, and cleans daily reports in Ticketure and Salesforce, ensuring all synced data coming from both systems are accurate, current, and properly maintained.
• Creates, maintains, and references member records in Ticketure and Salesforce, including updating/correcting as needed.
• Creates and runs required reports using Ticketure and Salesforce and other programs as requested.
• Fulfills Membership strategies including solicitation, renewal processes, and membership appreciation programs through mailed and emailed communications.
• Prints, mails and emails membership materials within established guidelines.
• Processes fees, refunds, and/or redemption of complimentary items including programs, events, classes, memberships, fobs, gift memberships, and tickets through approved means including Ticketure and Salesforce.
• Completes assigned tasks, including processing gift sales for all Membership transactions, transfer of memberships, fob purchases, refund and reselling of memberships and clearing pending transactions within established guidelines
• Generates gift acknowledgement letters for the required individuals including the CEO, Director of Membership, Visitor and Volunteer Services within established guidelines
• Reviews and maintains accurate member data in multiple databases.
• Maintains regular admissions hours, as well as operating during special events or tabling events including evenings and weekends as necessary.
• Assists with implementation of member engagement events in partnership with Visitor Services, Volunteer Services, and other departments as necessary.
• Works with Membership and Visitor Services Training team in identifying training opportunities and trends for Membership and Visitor Service Representatives and Coordinators.
• Works closely with Member and Visitor Services team to improve sales and retention and delivers valuable benefits.
• Stays informed and updates appropriately all current membership information to the public and to…