Airport Store Team Member

Half Moon Empanadas is seeking a Part-Time Customer Service Team Member in Denver, CO to support customers and help ensure a positive experience at every interaction. You will be part of a customer-focused team that values respectful communication, reliability, and attention to detail.

Success in this role looks like providing timely, friendly service; resolving questions and issues with professionalism; and maintaining a welcoming environment that reflects the company’s standards.

• Greet customers warmly and assist them with questions in a friendly, professional manner.
• Provide accurate information about products, services, policies, and ordering options.
• Process customer transactions accurately and efficiently while following established procedures.
• Handle customer inquiries and resolve concerns using active listening and clear communication.
• Maintain a clean, organized workspace and support a positive customer-facing environment.
• Collaborate with team members to ensure smooth service and timely support during busy periods.
• Follow safety and quality guidelines to help ensure consistent service standards.
• Document and escalate customer issues as needed to the appropriate team member or supervisor.
• Support inventory and stocking needs when required to maintain product availability.
• Adhere to schedules and attendance expectations to support reliable coverage for the team.

• Education:
  
  High school diploma or equivalent (preferred).
• Experience:
  
  Prior customer service experience is preferred; entry-level candidates are welcome to apply.
• Skills:
  
  Strong communication skills with a respectful, customer-first approach.
• Skills:
  
  Ability to remain calm and solution-oriented when handling questions or concerns.
• Tools/Software:
  Comfortable using basic point-of-sale (POS) systems and standard office/customer service tools.
• Knowledge:
  Familiarity with common customer service practices and service standards.
• Availability:
  Ability to work part-time hours in Denver, CO, including weekends and/or evenings as needed.
• Soft Skills:
  
  Reliability, teamwork, and a willingness to learn and follow established processes.
• Professionalism:
  Strong attention to detail and a commitment to consistent, high-quality service.

• Paid time off (PTO), where eligible based on part-time status and company policy.
• Health insurance options, where eligible based on employment status and company policy.
• Retirement savings options, where eligible based on employment status and company policy.
• Wellness resources and support, where available.
• Opportunities for skill development and growth within the customer service team.
• Team-oriented work environment with support from experienced staff.

Tip Structure:
This position utilizes a tip credit structure under Denver municipal law. In addition to your base rate of $16.50/hour, you will earn tips through our tip pool system.

Guaranteed Minimum:
We guarantee that your combined base wage and earned tips will always meet or exceed the full Denver minimum wage of $19.29 per hour for all hours worked. If combined earnings fall short during any pay period, the company will pay the difference.