Resident Relations Specialist

At Cornerstone Apartments, we are more than just a property management company; we are creators of exceptional living experiences in Denver's most desirable neighborhoods. Committed to quality service and innovation, we foster vibrant communities that residents are proud to call home. We use our scale to generate leasing traffic, reduce operating costs, and attract dynamic and engaged  the Friendly Face of Exceptional Apartment Living We are looking for a warm, organized, and customer focused Residential Relations Specialist to join our team.

If you love helping people, thrive in a fast paced environment, and enjoy being the person everyone can count on, we would love to meet you.

Responsibilities As the first point of contact for residents, guests, vendors, and prospective residents, you'll play a key role in delivering an outstanding customer experience every day.

Resident Relations & Front Desk Operations Welcome residents, prospects, vendors, and guests with professionalism and positivity

Handle key pickups, rent payments, vendor check-ins, and resident inquiries

Manage multi line phone calls, transfers, messages, and follow-up communications

Assist residents with portal access, online services, and work order submissions

Coordinate and dispatch emergency maintenance requests when necessary

Process rental verification requests promptly and accurately

Leasing & Community Support Answer questions about apartment availability, lease terms, and the application process

Schedule property tours for our leasing team and field agents

Assist with resident outreach and follow up communications

Support leasing and operational initiatives to help maintain a thriving community

Office & Administrative Excellence Open and close the office each dayKeep the front desk, office space, and common areas organized and welcoming

Maintain office supplies, files, and operational materials

Collaborate with team members across departments to ensure smooth daily operations

Take on additional responsibilities as needed to support the community

Qualifications2+ years of customer service, hospitality, office administration, or property management experience

Strong customer service and communication skills

Highly organized with the ability to multitask in a fast-paced environment

Solution-oriented thinker who can work independently and proactively

Experience with CRM or Property Management Software strongly preferred

High school diploma or equivalent required; college coursework preferred

Spanish proficiency is a plus Compensation Package $21.00-$24.00 hourly

Paid Time Off, Sick Pay, Parental leave

Paid Holidays, Pro Rata based on schedule
401k - 100% vested after 90 days, up to a 4% match of gross salary

Medical, Dental, Vision (90% paid by Cornerstone), Accident, Critical Illness, Hospital, and Life Insurance Working conditions

Part Time In Office Thursday to Saturday 8:30 AM to 5:00 PM with a 30 minute lunch break. Elevated business casual dress code.