Customer Experience Leader: Journey & VoC Optimization
Listed on 2026-09-29
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Customer Service/HelpDesk
411 BPO is seeking an experienced Manager, Customer Experience to lead optimization of the customer journey across the SMB lifecycle. You will partner with cross-functional teams to design and implement programs that reduce friction and improve satisfaction.
The role emphasizes strategic thinking, operational excellence, and a proven track record in building and scaling VoC programs in a remote, full-time setting in the United States.
The following position is for a Customer Experience Leader:
Journey & VoC Optimization with 411 BPO.
Full responsibilities and requirements are described in the listing above.
Learn more about the Customer Experience Leader:
Journey & VoC Optimization role in the description above.
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