Customer Success Executive

About Us

Screenloop helps companies hire the right people, no matter what their background is in half the time. We started life as one of the first interview intelligence providers on the market and have now built an incredible suite of hiring tech from an ATS to Candidate NPS.

We work with Talent Acquisition teams across the globe (UK, US, Japan) to help them improve how they recruit, make better decisions and deliver a better experience for candidates and hiring managers. We hero on clean UX/UI, easy to use workflows and not over-indexing on needless shiny AI add-ons.

We're a lean remote-first team and care much more about ability, attitude and aptitude than having the perfect CV. We like people who are curious, hardworking, take ownership and want to learn.

About the Role

We're looking for a Customer Success Executive to join our team and help our customers get the most from Screenloop.

You’ll build relationships with customers, onboard and train them, understand how they’re using Screenloop and proactively help them get more value from the platform.

This isn't just a support role. We want someone who enjoys speaking to customers, spots when something needs attention and takes action without waiting to be asked.

You’ll also support one of our large recruitment projects, helping coordinate candidates and interviews alongside your Customer Success responsibilities.

It’s a great opportunity for someone early in their career who wants to develop in Customer Success and SaaS, while also gaining experience in recruitment.

• Build strong relationships with customers
• Onboard and train new customers
• Run regular customer check-ins
• Monitor customer usage and proactively encourage adoption
• Help customers get more value from Screenloop
• Answer questions and help resolve issues
• Spot potential problems early and take action
• Gather customer feedback and share it with our Product team
• Keep customer activity, actions and next steps organised

You’ll also help us deliver a large-scale recruitment programme, including:

• Communicating with candidates
• Coordinating and scheduling interviews
• Setting up interviews and supporting candidates and interviewers
• Maintaining accurate candidate data
• Helping manage high volumes of interview activity
• Resolving issues when things don't go to plan

You don't need previous Customer Success experience. We're looking for someone who is:

• Someone who takes ownership: if something needs doing, you make sure it happens
• Proactive: you don't wait to be told what to do
• Organised: you can keep on top of multiple customers and tasks
• A great communicator: you're confident speaking and writing to different people
• Customer-focused: you enjoy understanding problems and helping people succeed
• Detail-oriented: you care about getting things right
• Curious: you want to understand our product, customers and industry

These aren't requirements, but experience in any of the following would be useful:

• Customer Success or Customer Support
• Recruitment or recruitment coordination
• Working with SaaS/software products
• Project or operations coordination
• Experience using CRM, support or recruitment technology
• Working with large volumes of data or information

You'll get the opportunity to:

• Build a career in Customer Success
• Work directly with customers from the start
• Learn how a SaaS business operates
• Develop your knowledge of recruitment and Talent Acquisition
• Work closely with Customer Success, Product and Sales
• Take on more customer ownership as you develop

We want this to be a role that grows with you. We won't expect you to know everything on day one, but we will expect you to be proactive, take ownership and keep learning.

• 4-day working week
• 30 days' annual leave, including bank holidays
• An extra day off on your birthday
• Flexible working
• 100% remote
• Annual training and development budget

We focus on ability, attitude and aptitude, so don't worry if you don't meet every requirement.

If you're proactive, organised, curious and excited about starting or developing a career in Customer Success, we'd love to hear from you.