Customer Service Associate

Are you passionate about cars, customer service, or helping people find the right solutions? Join our team as a Customer Service Associate and help drive our commitment to excellence! In this role, you will be the primary voice on the phone, assisting automotive clients, repair shops, and car owners with their part orders, technical inquiries, and account needs.

• Client Assistance:
  Answer inbound calls from automotive clients and repair shops to help them identify, order, and track the exact car parts they need.
• Order & Inventory Support:
  Process telephone orders accurately using our internal parts database, check stock availability, and coordinate fast fulfillment.
• Problem Solving:
  Resolve customer inquiries regarding part compatibility, order status, returns, and delivery updates with care and professionalism.
• Relationship Building:
  Maintain strong, trusted relationships with repeat commercial clients and first-time callers alike through helpful, knowledgeable service.

• Phone Communication:
  Strong, friendly verbal communication skills with a clear and professional phone manner.
• Auto Knowledge (Preferred):
  Prior experience in auto parts sales, mechanics, collision body parts, or a general passion for automotive mechanics is a strong plus.
• We will train a motivated individual looking for a career opportunity
• Customer-First Attitude:
  Problem-solving mindset with patience and a commitment to helping clients get back on the road quickly.
• Tech-Savvy:
  Basic computer proficiency for searching parts catalogs, entering orders, and tracking shipments.

• Competitive hourly pay with opportunities for overtime and growth.
• Comprehensive training on our catalog, tools, and inventory systems.
• Full health, dental, and vision benefit plans.
• Employee merchandise discounts on auto parts and accessories.

Parts Authority, founded in 1973, is a leading national distributor of automotive replacement parts, tools/equipment and transmissions. Headquartered in Long Island, New York, Parts Authority is rapidly expanding, and today has more than 300 locations servicing customers in Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Maine, Maryland, Massachusetts, Missouri, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Texas, Utah, Virginia, Washington, Washington DC and Wisconsin.

Parts Authority carries the best brands in the business for domestic and import vehicles. AC Delco, Motorcraft, Denso, Bosch, KYB, Monroe, Gates, Dorman and Exide are just a few of the more than 400 suppliers from around the world, that Parts Authority partners with to bring our customer partners the best parts.

Each and every team member plays a vital role in our success. We are rapidly expanding and looking for a professional, self-motivated individual to fill the role of Customer Service Representative.

• Communicate with manufacturers to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.
• Acquire return authorizations and obtain credit memos from manufacturers.
• Provide documents internally for all shipments.
• Process shipping claims.
• Send replacement requests and return authorizations to manufacturers in a timely manner.
• Resolve all vendor and carrier invoice discrepancies within goals set forth by Management.
• Provide support to customer service in order to resolve any order issue that arises.
• Verify required documentation and assist Customer Care or issues regarding customer accounts received via email correspondence.
• Maintain and promote workplace safety
• Securing and transferring cash or other assets.

• 1-2 years customer service or related…