Claims Coordinator

At Ortho Fi, we're not just another player in the orthodontic industry – we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with Ortho Banc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting!

Picture this:
Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.

Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape – where innovation meets dedication, and starting more smiles are just the beginning.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025 . Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”

Ortho Fi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Roles based outside of our Denver office can sit in any of the following states:
Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas. Please only apply if you can live and work full-time in one of the states listed above.

As a Claims Coordinator, you’ll support the end-to-end claims process by submitting orthodontic claims, resolving denials, researching missing payments, and processing adjustments accurately and efficiently. Over time, you’ll develop broad expertise across all areas of claims operations and become a key resource within the department.

This role is ideal for someone with experience in dental, orthodontic, or revenue cycle management who is passionate about delivering a strong experience for both patients and practices while ensuring claims are processed accurately and effectively.

• Streamlined Processing:
  Ensure claims accuracy and timely submission, minimizing disruptions for patients and practices.
• Issue Resolution:
  Address rejected or denied claims promptly, resolving challenges with finesse and professionalism.
• Account Integrity:
  Conduct thorough audits and manage escalation cases, safeguarding the integrity of every account.
• Financial Recovery:
  Track and recover missing payments efficiently, optimizing revenue streams for our practices.
• Technological Mastery:
  Utilize cutting‑edge platforms like sFax, Adobe, Pure Cloud, and JIRA with proficiency, enhancing workflow efficiency and collaboration.
• Professional Growth:
  Take ownership of your development journey, embracing opportunities for advancement and skill enhancement.
• Cross‑Functional
  
  Collaboration:
  
  Foster strong relationships across Ortho Fi departments,…