Senior Product Designer

Our Fortune 500 client is seeking a Senior Product Designer (UX/UI) to join a large-scale, customer-facing digital transformation initiative. This individual will help simplify and consolidate multiple B2B customer portals into a more unified digital experience.

This is a UX-heavy Product Design opportunity focused on solving complex customer journeys and designing experiences that can scale from small businesses to large enterprise customers managing multiple locations, accounts, services, and users.

The designer will work closely with Product, Engineering, Research, Service Design, Analytics, and Customer Experience teams while owning the delivery of development-ready design artifacts.

• Design intuitive, customer-facing digital experiences within a complex B2B environment.
• Help consolidate multiple existing customer portals into a more unified and scalable experience.
• Translate business requirements, customer needs, research, and data into thoughtful UX solutions.
• Create user flows, wireframes, information architecture, prototypes, design components, and high-fidelity UI designs.
• Deliver development-ready design artifacts that account for primary use cases, edge cases, and error states.
• Work extensively in Figma and within an established design system.
• Partner closely with Product/Experience Managers, front-end Engineering, and business stakeholders.
• Incorporate customer feedback, usability testing, research, and analytics into design decisions.
• Leverage dedicated Research, Service Design, Analytics, and CX resources to inform the user experience.
• Explore emerging AI-assisted design and development workflows
  , including tools such as Kiro and similar technologies.
• Help evolve the way design artifacts are handed off to Engineering, with the goal of creating increasingly production-ready prototypes.
• Navigate multiple priorities, changing requirements, and ambiguity within a large enterprise environment.

• Senior-level experience in Product Design, UX/UI Design, Experience Design, or a related discipline
  .
• Strong UX/product thinking paired with solid UI fundamentals.
• Experience working within a large, complex enterprise organization with multiple stakeholders and dependencies.
• Experience working with established design systems and component libraries.
• Strong understanding of user-centered design, information architecture, user flows, prototyping, and usability principles.
• Ability to clearly and concisely explain the why behind design decisions.
• Experience incorporating customer feedback, research, usability findings, and/or data into the design process.
• Ability to collaborate effectively with front-end development teams and understand technical constraints.
• Comfortable working through ambiguity as products and requirements evolve.
• Portfolio required demonstrating strong digital product work and design thinking.

• Experience with Kiro, Claude, or other AI-assisted design, prototyping, or development tools.
• Experience exploring how AI can improve the design-to-development workflow.
• Accessibility/WCAG experience.
• Telecommunications or related industry experience is helpful but not required
  .

We're looking for more than polished screens. Strong portfolios will demonstrate:

• High-quality digital interfaces.
• Strong UX and usability fundamentals.
• Clear visual hierarchy and intuitive interaction design.
• Complex user flows and problem-solving.
• How customer feedback, research, usability testing, analytics, or other data influenced design decisions.
• Your individual contribution to the project.
• A clear and concise explanation of the problem, process, decisions, and outcome.

This is an opportunity to design at scale and influence experiences used by thousands of customers. You'll tackle complex UX challenges while having access to dedicated Research, Service Design, Analytics, Customer Experience, Product, and Engineering resources.

You’ll also join a team actively experimenting with how AI is changing Product Design and software development
, with the opportunity to influence how new tools are incorporated into the design-to-development…