Program Manager

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You can make a difference. In schools. In classrooms. In neighborhoods.

City Year corps members serve full-time at one of 25 locations across the United States as tutors and mentors, running after-school programs and leading youth leadership programs.

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The Program Manager is responsible for driving the successful implementation of the Whole School Whole Child (WSWC) service model by building and cultivating strong school partnerships and developing a team of committed, idealistic leaders and school practitioners. The Program Manager plays a crucial role in leading a team of Corps Members (CMs) through a ten-month long journey of learning, reflection, and service in schools that builds their civic capacity and civic identity.

• Service Delivery:
  Oversee the execution of City Year’s WSWC Tier 1 supports and Tier 2 interventions.
• Oversee the implementation of whole school and class service, including the design and creation of City Year intervention structures in and out of the classroom in partnership with school administration
• Oversee the implementation of school culture development, including the design and creation of City Year attendance, behavior, and schoolhouse relationship structures in partnership with school administration
• Understand and use data from teacher and CM surveys, student, school and district level data, and classroom observations to explain trends and identify opportunities to continually improve interventions, whole school and class service, and CM performance
• Provide structure and common understanding of service model between HQ, the site, CMs, and service partners
• Create clear, realistic, and measurable objectives for accomplishing WSWC goals
• Capture best practices and share with the larger City Year community of practitioners

• Corps Member Program Delivery:
  Guide CMs to meet their service performance requirement and leadership development potential
• Ensure CMs are committed to student success and equipped to meet City Year standards as practitioners in the schools
• Inspire the team to embrace a culture of power and idealism using City Year leadership tools, team building exercises, rituals, and best practices
• Use Performance Management tools to set performance expectations, identify strengths and development opportunities and partner with each CM on a development plan to maximize leadership potential
• Help CMs develop civic identity by guiding them through the Idealist Journey
• Support the management of corps member human resources to meet graduation and post-graduation expectations
• Effectively translate information and messages from various stakeholders (the school, City Year, the Community) to CMs so they understand and are empowered but not overloaded
• Manage, lead, and develop Team Leader(s) and teams of young people

• Service Partner Management:
  Build and Cultivate relationships with key stakeholders to enhance service performance
• Build a strong partnership with school officials including principals and other key decision makers by demonstrating an understanding of the school’s priorities and working collaboratively to craft and implement solutions that leverage CM talent and align with City Year WSWC output, outcome, and impact goals
• Maintain a strong presence in school and continually cultivate key relationships
• Use student data strategically to gain support for initiatives or interventions
• Coach CM on developing productive partnerships with teachers and other student support staff
• Help cultivate local school district and strategic community relationships to enhance service performance
• Access and leverage community resources in support of the program

• Bachelor’s degree or adequate years of relevant experience
• Experience coaching young people and working with diverse populations
• Previous experience working in a school setting
• Previous experience working in teams or leading teams to achieve common goals
• Previous experience building successful partnerships to achieve mutually beneficial outcomes
• Strong written and oral communication skills; demonstrated active listening skills
• Strong problem solving, time and project management skills; ability to prioritize projects and tasks, assess and deploy resources
• Willingness to take on new challenges, pursue self-development and self-directed learning
• Passion for working with urban youth and developing young leaders;
  Strong connection to the values of Idealism, Integrity, Perseverance, Inclusiveness, Empathy and Flexibility; passion for National Service, Education Reform, and City Year’s Mission

To perform all areas of responsibility and…