Instructional Designer

INSTRUCTIONAL DESIGNER

THE COMPANY:

STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world's most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.

STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.

THE POSITION:

STACK is looking for an experienced and creative Instructional Designer to design and develop scalable learning solutions that build operational excellence, safety, and technical competency across data center teams. This role will require an advanced Learning and Development professional with skills in designing and delivering learning solutions to advance our workforce's knowledge, skills, and abilities in North America. This role is pivotal to executing on our Learning and Development strategy.

This role will collaborate with SMEs, Technical Trainers, and department leaders in Critical and Technical Operations, and in Safety, and as needed in other areas of the organization. You will be fully responsible for scoping, creating, and maintaining learning, applying adult learning principles, task analysis, and instructional frameworks to design effective learning for technical roles in our data centers. Your dynamic and engaging training creations will serve our new and existing employees and the development of our leaders in data centers.

To support these audiences, you will leverage existing content and build new and varied content such as classroom-style training, virtual instructor-led training, eLearning, self-paced learning, role plays, skills drills, simulations, podcasts, and job aids. The Instructional Designer will excel in learning design, have advanced assessment experience, and have solid working experience with training delivery.

Key areas of responsibility:

* Lead needs analysis and requirements gathering sessions using data center knowledge, business and L&D acumen, and Design Thinking principles to identify performance gaps and training requirements.

* Design blended learning programs that align to technical, operational, and safety standards and current SOPs/APs, MOPs, EOPs, and SOOs.

* Create and implement interactive, engaging, scalable content including videos, simulations, instructor-led materials, facilitator and participant guides, PowerPoint presentations, and job aids using rapid prototyping, SAM, ADDIE, and agile development approaches.

* Collaborate closely with Leaders, SMEs, other 's, Marketing teams, consultants, and other project team members on the assessment, design, development, implementation, and evaluation of learning solutions.

* Measure and evaluate learning effectiveness at higher levels, using operational metrics and learner data, and proactively implement continuous improvements.

* Maintain content, with sound knowledge management practices within LMS.

* Manage content lifecycle, documentation, and version control.

* Able to lead both small and enterprise reaching learning design and development efforts.

* Able to develop rapid training project plans, functional training measures, and content delivery schedules.

* Capable and experienced in facilitating and leading training sessions, and leading train-the-trainer sessions, scoping calls, project meetings, and other events.

THE DETAILS:

* Location:

Denver, CO or near a STACK data center location

* Travel:
Up to 15%

* Compensation: $95K - $100K + bonus

* Benefits:
Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, and Paid Leave Programs

* Must be eligible to work in the United States

* Must pass comprehensive background and drug screening

MUST-HAVE

QUALIFICATIONS:

* BA in Computer Sciences, Instructional Technology, Communications, Business, or a related field or equivalent work experience.

* Demonstrated knowledge of adult learning theory, measurement and evaluation/assessment design, facilitation, project management, and stakeholder management.

* 5+ years of experience supporting a training/learning organization as an Instructional Designer.

* 5+ years of experience creating and authoring face-to-face and vILT and eLearning solutions.

* 2+ years of data center experience, or 4+ years supporting a highly technical industry.

* 2+ years of ILT and vILT training delivery experience.

* 2+ years of active LMS administration experience.

* Deep experienced with Articulate Rise 360, Camtasia, Adobe Acrobat, and MS 365.

* Highly proficient in MS Excel, MS Word, MS PowerPoint, and MS Teams

THIS MIGHT BE RIGHT FOR YOU IF:

* You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.

* You do not get flustered easily. You can juggle multiple priorities while…