Technical Trainer and Adoption Specialist

About This Role

Crusoe's IT team is responsible for the systems, tools, and capabilities that keep the company running and scaling. As a Technical Trainer and Adoption Specialist, you will be the person who designs, builds, and maintains the technical training content that helps every Crusoe employee — from day‑one new hires, to executives, to experienced operators on the shop floor — get up to speed on our core technology faster and more effectively.

This role is primarily an instructional design and content management role. You'll spend most of your time building curricula, eLearning modules, video content, and training materials — and then managing that library so it stays current as our tools and teams evolve. You'll work closely with our Senior Technical Trainer to develop and manage needed courses and material. And when it counts, you'll step in to deliver training in person.

You’ll partner with IT, People Operations, and business unit leaders to understand what employees need to know, identify gaps, and build the content that closes them. If you're a skilled instructional designer who is also a natural teacher, comfortable building systems from scratch, and excited to work at a company on the cutting edge of AI infrastructure — this role was made for you.

• Design and develop training programs, eLearning modules, video content, job aids, and other instructional materials covering Crusoe’s core tech stack — including Google Workspace, Slack, and other company‑wide platforms.

• Own and manage the technical training content library in Work Ramp, ensuring all courses and materials stay current, organized, and accessible as tools and processes evolve.

• Work with and support the Senior Technical Trainer to prioritize content, execute training plans, and build needed content.

• Assess tribal knowledge and existing recordings for content structure and create curricula and training plans for various teams.

• Develop and maintain AI literacy training content in support of Crusoe’s internal AI enablement initiatives, helping employees across the company get effective with tools like Claude and Workato.

• Use authoring tools such as Articulate 360, Captivate, or Camtasia /Snagit to produce polished, professional eLearning and multimedia training content.

• Conduct training needs analyses through stakeholder interviews, observation, and data review to identify gaps and prioritize learning programs.

• Administer training programs in Work Ramp, including course setup, learner enrollment, completion tracking, and engagement reporting.

• Analyze learner feedback and engagement data to measure training effectiveness and continuously improve content quality.

• Deliver in‑person and virtual training sessions when needed, including onboarding cohorts and company‑wide technology rollout trainings.

• Occasional travel to Crusoe facilities a few times per year for in‑person training events and needs assessments.

• A Bachelor’s degree in any field plus 4–6 years of experience in technical training, instructional design, or a closely related discipline — OR a relevant Master’s degree plus 2–4 years of relevant experience.

• A portfolio of instructional design work is required. We want to see examples of eLearning, curriculum, video content, or training programs you’ve created from scratch — this is a hard requirement for consideration.

• Hands‑on experience with eLearning authoring tools such as Articulate 360, Adobe Captivate, Camtasia, or similar platforms.

• Demonstrated ability to design and build training curricula from the ground up, not just update or maintain existing materials.

• Experience producing video or multimedia training content as part of a broader learning program. Familiarity with Creative Cloud (or similar), video editing, audio editing, image editing, screen captures, etc. is required.

• Experience administering or managing content on an LMS platform;
  Work Ramp experience is a plus, but any platform translates.

• Ability to explain technical concepts clearly and accessibly to learners from a wide range of backgrounds — from corporate staff to manufacturing employees — without losing the…