Instructional Designer

Compensation: $70,000 - $73,000 per year.

The Instructional Designer is responsible for the design, development, and deployment of all training content within the Ace Handyman franchise network, ensuring well‑designed, high‑quality online, classroom, and virtual training that engages adult learners.

• Design and develop comprehensive training programs for franchise owners, office staff, and field technicians.
• Produce high‑quality e‑learning modules, "how‑to" video scripts, technical manuals, and instructor‑led training materials.
• Collaborate with franchise owners, office and field staff to capture best demonstrated practices in training content.
• Manage stakeholder feedback, approvals, and maintain content integrity throughout development.
• Upload, track, and maintain content within the Learning Management System to ensure nationwide consistency and report training results.
• Develop assessments and feedback loops to measure training effectiveness and time‑to‑competency for new hires.
• Be a supportive team player, providing assistance to stakeholders, colleagues, and partners in learning at all times.
• Actively participate in system migration and upgrade projects, collaborating and executing critical tasks.
• Travel up to 25% monthly for conferences and team meetings (if required).

• Bachelor's degree in Adult Education or equivalent.
• 4+ years of instructional or curriculum design experience (previously titled Instructional Designer or Curriculum Designer).
• 4+ years of experience using a Learning Management System.
• 2+ years of experience with course authoring tools (Articulate, Adobe, PowerPoint, Camtasia, etc.).
• 2+ years of experience in database management and reporting tools.
• Certification in Instructional Design or Curriculum Development from ATD, CRI, or equivalent.
• Working knowledge of ADDIE or SAM design models.
• Experience with Cornerstone LMS is a plus.
• Proficiency in Microsoft Excel, Teams, and Office 365 Suite.
• Excellent collaborative communication, critical thinking, multi‑tasking, analytical, organizational, and problem‑solving skills.
• "Whatever it takes" attitude, adaptable to a growing franchise system and evolving service path & work environment.
• Working knowledge of franchise principles and business operations is a plus.
• High‑quality producer in autonomous working situations, self‑motivator.
• Willingness to travel up to 25% monthly.

• Incentive/Commission/Bonus opportunities (Based on role/grade level).
• 401(k) retirement savings plan with matching company contributions, eligible on your first day.
• Comprehensive health coverage (medical, dental, vision, company‑paid short‑term and long‑term disability) and life insurance benefits for you and your dependents.
• Warehouse merchandise discount.
• Paid time off and paid holidays (depending on role and month of hire).
• Career growth and opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service, and others).
• Robust Employee Assistance Program, providing professional assistance for personal, legal, financial, work, childcare, and elder care support.

Equal Opportunity

Employer:

Ace Hardware Home Services, Inc. is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.