Enrollment Services Specialist

Enrollment Services Specialist I

The University of Colorado Denver is the state's premier public urban research university and equity-serving institution. Globally connected and locally invested, CU Denver partners with future-focused learners and communities to design accessible, relevant, transformative educational experiences for every stage of life and career. Across seven schools and colleges in the heart of downtown Denver, our leading faculty inspires and works alongside students to solve complex challenges through breakthrough innovations and impactful research, and creative work.

As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million.

At Lynx Central, CU Denver's First Stop for enrollment services, we are committed to simplifying the journey towards academic success for our students. We strive to provide comprehensive support, guidance, and resources to streamline the enrollment process, ensuring accessibility, efficiency, and excellence in service.

As Lynx Central Enrollment Services Specialists are responsible for supporting students as they navigate the administrative aspects of the enrollment process including those connected to admissions, financial aid, registration, and bursar functions. Team members will empower students by fostering a welcoming and inclusive environment, where they can navigate enrollment procedures seamlessly, access essential information, and receive personalized assistance tailored to their unique needs.

This will be through phone, email, and face-to-face interactions. Lynx Central Enrollment Services Specialists will also support students through proactive outreach campaigns, anticipating student needs and providing them with what they need to be successful at CU Denver.

What you will do:

• Support students as they navigate all administrative aspects of the enrollment process, including admissions, financial aid, registration, and bursar functions.
• Provide clear, detailed information about enrollment requirements and assist students in-person, by phone, email, and text to ensure they complete all steps.
• Proactively identify potential issues and remove obstacles throughout the enrollment process.
• Collaborate with departments across campus—including Admissions, Financial Aid, Registration, Bursar, academic advisors, faculty, and academic support staff—to ensure a seamless student experience.
• Interpret and respond to student inquiries with accuracy and professionalism.
• Serve as a liaison between students and other university departments.
• Explain, administer, and adhere to university policies and procedures.
• Deliver comprehensive, exceptional customer service in all interactions.
• Conduct student outreach efforts, including phone calls and follow-up communication.
• Perform data entry, produce reports, and maintain student records with accuracy and confidentiality.
• Demonstrate a positive attitude, adaptability, and flexibility in a dynamic environment.
• Perform other duties as assigned.

Qualifications you already possess (Minimum Qualifications):

• A bachelor's degree in any field from an accredited institution.

Preferred Qualification to possess (Preferred Qualifications):

• Previous experience working in enrollment services (admissions, financial aid, registrar, bursar, academic advising)
• Experience with People Soft
• Bilingual (Spanish/English) preferred.

Knowledge, Skills, and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Demonstrate a commitment to providing outstanding customer service skills.
• Adept at utilizing technology to effectively communicate and complete work (e.g. MS Outlook, MS Word, MS Excel); ability to learn new technology.
• Commitment to serving students at a public, urban, research university.
• Ability to manage escalations and triage as needed.

Conditions of Employment:

• Occasional work during the evening and/or weekends may be required.
• This position follows a hybrid work…