ERS-NETA Electrical Senior Training Specialist - Denver

Brief Job Description

Develops and conducts programs to train clients and internal company employees. Develop course materials to include manuals, training aids, instructor outlines, and audio/visual materials. Support new business development and services as customer contact and liaison.

Develops and conducts programs to train clients and internal company employees. Develop course materials to include manuals, training aids, instructor outlines, and audio/visual materials. Support new business development and services as customer contact and liaison.

• Perform internal and external technical training on safe operation and maintenance and testing of electrical power system equipment.
• Perform internal training of ERS and HVM field service associates on operation and safe NETA based testing and maintenance of electrical power system equipment.
• Perform external training of ERS and HVM client personnel on safe operation of electrical power system equipment and electrical safe work practices.
• Responsible for developing, preparing, and conducting technical training programs.
• Develop content and instructional materials used in training delivery and design exercises to enhance classroom lecture content.
• Manage training programs (course/curriculum)

• Assist in developing and administering new training programs.
• Develops outline, text, handouts, tests and designs of laboratory exercises.
• Review classes and provide support and assistance to other instructors.
• Administers written and practical exams and writes performance reports to evaluate trainee’s performance.
• Perform field maintenance and testing support.
• Provide training course development and support.
• Participates in meetings, seminars, and training sessions to obtain information useful to Training Services Service Center.
• Promote, Schedule, coordinate, and communicate with all parties involved for training delivery.
• Support sales and operations leaders to promote external training with customer representatives.
• Attend/lead calls with clients to determine training needs, level of training needed, duration, etc. of training requests.
• Course/Curriculum Management
• Coordinate, schedule, reserve resources, manage duration and content, etc. for course offerings.
• Work with internal and external clients to identify course content needs, determine duration of training, level of training, etc.

To perform the job successfully, an individual should demonstrate the following competencies:

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customer;
  Gets first‑hand customer information and uses it for improvements in products and services;
  Acts with customers in mind;
  Establishes and maintains effective relationships with customers and gains their trust and respect.
• Decision Quality – Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Integrity and Trust – Is widely trusted; is seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; doesn't blame others for his/her own mistakes or misrepresent him/herself for personal gain.
• Analytical Ability – Has the ability to design surveys, collect, organize, and analyze complex data to identify trends, solutions, and significant information. Will be able to present the data in a way, which clearly demonstrates the results.
• Presentation Skills – Is effective in a variety of formal presentation settings; is effective both inside and outside the organization, on both established practices and hot and controversial topics; commands attention and can manage group process during the presentation.
• Priority Setting – Independently identifies and spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
• P…