Admissions Counselor

The Morgridge College of Education (MCE) is a unit of the Unified College of Education and Social Work at the University of Denver. It is a graduate professional school dedicated to creating positive change by unleashing the power of learning. The college infuses equity across its advanced degrees in curriculum and instruction, counseling psychology, early childhood special education, education leadership and public policy, higher education, research methods and library information science, school counseling, school psychology, and teacher preparation.

MCE’s mission is to be a force for positive change in the lives of individuals, organizations, and communities by preparing highly competent, socially responsible, ethical, and caring professionals; engaging in learning partnerships; contributing high-quality research; and modeling excellence in all our educational programs. The MCE is located in Katherine

A. Ruffatto Hall, a 65,000 square foot complex built in 2010, which provides a flexible, innovative, and multidisciplinary learning environment. The facility allows for ongoing dialogue with community, national, and global partners as we enter a transformational era in education.

The Admission Counselor at the Graduate School of Social Work reports directly to the Assistant Director of Enrollment and will have first-level enrollment duties and responsibilities for all GSSW programs. The main purpose of this position is to support the recruitment and admissions efforts for the GSSW programs and be responsible for engaging with prospective students who inquire about our programs, providing them with valuable information, and guiding them through the admissions process.

As an integral part of our admissions team, the Admissions Counselor will play a vital role in representing our institution and ensuring that each students journey begins on a positive note. The Admission Counselor will respond to prospective student queries via email and phone to build and support strong relationships with prospective students. They will serve as the primary host for virtual information sessions, Saturday events, and will travel in-state to represent GSSW at college fairs and recruitment activities.

This role will work primarily in Slate to support admissions application workflow processes, manage student records, create and send email communications, and support reporting needs in Slate. The Admission Counselor will also support application review and participate in the admissions decision-making process.

• Respond to inquiries from prospective students via phone, email, and other communication channels, offering detailed information about the GSSW programs, admission requirements, and campus life.
• Initiate outbound phone calls to students who have shown interest in GSSW, effectively communicating the benefits a social work program and addressing any concerns or questions they may have.
• Build rapport with prospective students to understand their educational goals, career aspirations, and unique needs, providing personalized guidance and support throughout the inquiry, application, and enrollment process.
• Assist students in completing application forms, gathering required documentation, and navigating the admissions procedures, ensuring a smooth and efficient application experience.
• Maintain accurate records of all interactions with prospective students, documenting their inquiries, preferences, and progress in our CRM system.
• Actively contribute to developing and implementing new methods of outreach and engagement with prospective students.
• Co-lead bi-weekly online information sessions, including technical setup, attendee management, and follow-up support as needed.
• Assist and/or lead weekly Friday campus tours, providing engaging and informative experiences for prospective students and guests.
• Support monthly in-person information sessions when required, including event setup, registration, and attendee assistance.
• Provide logistical and operational support for all online and in-person enrollment team events, ensuring smooth execution and positive attendee experience.
• Support research…