Manager, Tutoring Services LEP

At the University of Denver, Student Affairs is at the heart of the student journey empowering every student to thrive academically, personally, and professionally. Rooted in DU’s signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose. Our work reaches far beyond the classroom.

Through dynamic, high‑impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus, we foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging. We are committed to creating a high‑touch environment where students and participants connect meaningfully, grow confidently, and thrive personally and collectively.

As a division, we serve the broader DU and Denver community which includes:

• Current DU Students & Families
• Prospective Students & Families
• Faculty & Staff
• Alumni & Donors
• Local Community
• Companies & Organizations
• National Peers & Media

Together, we are shaping a vibrant, supportive, and dynamic campus culture where every student and participant can discover their potential and make a meaningful impact.

The Student Affairs division includes the following units:

• 4D Experience
• Office of External Relations (OER)
• Housing, Residential Education and Dining Services
• Driscoll & Community Commons
• Business and Planning
• Student Engagement
• New Student & Family Programs
• Kennedy Mountain Campus
• DU Outdoors
• Wellness & Recreation
• Health & Counseling Center
• First@DU
• Learning Effectiveness Program
• Student Disability Services
• Student Outreach & Support
• Student Rights & Responsibilities
• Veteran & Military Resources
• Office of the Dean of Students

The Learning Effectiveness Program (LEP) at the University of Denver was founded in 1982 and is an internationally recognized program for neurodivergent learners. LEP is a fee‑for‑service program offering access to supports for learners with Specific Learning Disabilities, Attention Deficit/Hyperactivity Disorder (ADHD), students on the Autism Spectrum, and/or students who have a history of learning differences.

Our Mission is two‑fold:

• To support and service University of Denver students
• To serve as a resource to the University Community

The Manager of Tutoring Services oversees all aspects of the Learning Effectiveness Programs tutoring services, managing 75‑100 tutors who serve 400‑450 LEP students. This role encompasses recruitment, hiring, training, supervision, and ongoing professional development of tutoring staff. The Manager ensures tutors receive College Reading and Learning Association (CRLA) certification training, maintains program standards, processes payroll, and resolves conflicts between students and tutors.

Additionally, this position involves program assessment, campus collaboration, and representation of LEP tutoring services at professional conferences and events.

• Provide overall management and supervision of tutoring services for 400‑450 LEP students
• Serve as primary liaison between counselors, tutors, and students
• Set expectations and communicate policies for tutoring services to all stakeholders
• Monitor program for academic integrity violations
• Resolve communication issues and tutoring conflicts collaboratively

• Recruit, hire, and evaluate 75‑100 tutors based on student enrollment needs
• Determine tutoring needs
• Supervise and evaluate 5‑8 Lead Tutors who mentor tutor groups and implement program initiatives
• Conduct ongoing assessment of tutor performance

• Provide comprehensive onboarding for new tutoring staff
• Deliver training on techniques for working with diverse learning styles and Universal Design for Learning principles
• Plan and facilitate ongoing professional development to maintain current best practices
• Ensure all tutors complete CRLA certification requirements and ongoing training
• Actively participate in professional development at university, Dean of Students, division, and department levels