Administrative Trainer

About Open Ed

At Open Ed, we’re opening the world to every learner. With over 100,000 students served and growing rapidly, families trust us as a partner to the most precious thing in their lives, their children. Our vision: a future where education is no longer constrained by geography, rigid models, or outdated systems. Our mission: to give every student customized, world-class education and resources, empowering families and opening millions of doors for learners across the country.

Our Culture (The Foundation of Everything We Do)

Culture at Open Ed is intentional. It’s defined by what we promote—and what we tolerate. Our latest eNPS (employee net promoter score) of 79 places Open Ed in the top .1% of technology companies. Our values aren’t just words; they are non‑negotiable principles that guide every decision:

• Customer First – Obsessed with delivering value; we fight tirelessly for our learners and families.

• Hard Choices, Easy Life – Face challenges directly, swiftly, and transparently.

• I Did >
  We Should – Action over theory; bring experiments, not just opinions.

• Learn Out Loud – Share your growth openly; feedback is a gift, ego is the enemy.

• Prioritize Ruthlessly – Excellence in the few critical areas over mediocrity everywhere.

• Fast AND World Class – Speed doesn’t compromise quality.

• Strong Opinions, Weakly Held – Advocate passionately, adjust readily.

• Make Others Famous – Elevate your colleagues, partners, and community.

We’re currently accepting applications from those living in: AR, AZ, CO, FL, GA, , IN, IL, IO, KS, KY, MA, MD, MN, MO, MT, ND, NC, NM, NV, NY, OH, OK, OR, RI, SC, TN, TX, UT, VA, WA, WI, WV.

The Administrative Trainer is a member of the Learning Division Administrative team with a division‑wide training responsibility. While this role reports to the administrative team, the Administrative Trainer will train and support employees across all teams within the Learning Division, helping team members learn the processes, systems, tools, and workflows required to be successful in their roles.

This role goes beyond simply delivering training. The Administrative Trainer will learn established SOPs, processes, and systems to an expert level, translate them into clear and engaging training experiences, assess whether team members can successfully apply what they have learned, and serve as a critical check and balance for the processes themselves. By regularly following and teaching established SOPs, this role will identify areas where processes are unclear, ineffective, or not working as intended and communicate those issues to the appropriate process owner for review.

The Administrative Trainer will contribute to the Learning Division Training Library by creating and maintaining engaging training materials, process guides, instructional resources, and videos that support onboarding, ongoing development, and consistent execution across the division.

During periods of lower hiring volume or reduced training demand, the Administrative Trainer will support the Learning Division by completing administrative responsibilities and recurring operational tasks.

The ideal candidate is highly organized, exceptionally comfortable with technology, patient, personable, and energized by helping others learn. They are able to master complex processes, communicate them clearly to different audiences, and recognize when a training issue may actually be a process or documentation issue.

Core Areas of Responsibility

• Learn established administrative and Learning Division SOPs, systems, and workflows to an expert level and develop the ability to teach them accurately and confidently to employees across the Learning Division.

• Deliver training for…