Learning & Development Manager

The Manager, Learning & Development turns organizational and leadership development priorities into well-designed, sustainable learning experiences. Reporting to the Director of Learning & Development, this role combines instructional design, learning technology administration, evaluation, and process improvement. The Manager builds and maintains learning solutions across e-learning, instructor-led, and blended formats; administers designated LMS functions for L&D-owned and HR-required compliance learning; and uses data to improve learning quality, transfer, and impact.

The role works consultatively with subject matter experts and partners across CCH to support consistent, effective, and sustainable learning practices.

• Design and develop learner-centered experiences across e-learning, instructor-led, virtual, blended, and microlearning formats using adult learning principles and evidence-based instructional design practices.
• Translate complex information, policies, and subject matter expertise into clear learning objectives, storyboards, facilitator guides, participant resources, job aids, and digital learning products.
• Build and maintain e-learning using Articulate 360 and comparable authoring tools; use AI-assisted design tools appropriately to improve efficiency while retaining human judgment for accuracy, quality, accessibility, and tone.
• Design learning paths that connect training, practice, reinforcement, manager support, and follow-up over time to strengthen skill transfer and capability.
• Apply and maintain L&D design standards, templates, quality-review practices, and accessibility expectations across learning products.

• Administer designated LMS functions for L&D-owned learning programs and organization-wide compliance learning for which People & Culture is responsible for assignment, tracking, or reporting.
• Build and maintain in-scope courses, curricula, learning plans, groups, assignment logic, certificates, and reports; archive outdated content and support accurate, role-relevant learning assignments.
• Provide support and troubleshooting for in-scope LMS functions, identify recurring support themes, and develop job aids, communications, governance practices, or process improvements that reduce repeat issues.
• Partner with HRIS, Information Systems, Quality, and other system owners to resolve technical issues and support learning-system functionality.

• Design and administer surveys and other feedback methods to evaluate learning quality, relevance, application, and impact using the Kirkpatrick model and other appropriate evaluation approaches.
• Analyze learning participation, completion, engagement, and evaluation data and translate findings into clear reports and visualizations that inform program improvement and decision-making.
• Use Excel and available reporting tools to identify patterns, inform program improvement, and support accountability.

• Develop, document, maintain, and improve L&D workflows, SOPs, intake processes, production schedules, and shared resources that support consistent practice and reduce single points of failure.
• Maintain clear ownership, review cycles, and quality standards for L&D-managed learning content and processes; identify outdated, duplicative, or inefficient practices and recommend improvements.
• Coordinate multiple concurrent learning projects, balancing timelines, stakeholder needs, quality standards, and agreed organizational priorities.

• Consult with subject matter experts, leaders, and People & Culture partners to clarify performance or learning needs, determine when training is appropriate, and design practical solutions within L&D priorities and capacity.
• Facilitate or co-facilitate selected learning experiences and provide back-up facilitation for L&D-owned programs as needed.
• Support administration and debriefing of the Intercultural Development Inventory (IDI) when qualified, and contribute to learning practices that support belonging, cultural awareness, curiosity, and effective work across difference.
• Model adaptability, sound judgment, curiosity, and collaborative problem-solving, especially when priorities, systems, or stakeholder needs change.
• Ensure timely & accurate use of all company systems as required while maintaining complete…