Learning & Development Manager

This position will be posted for a minimum of 5 days

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado.

We believe all people have the right to adequate housing and health care. We work to remove the barriers that restrict access to these rights. Society benefits when adequate housing and healthcare are available to everyone.

• Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
• Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
• Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
• Achieving excellence through continuous quality assurance, innovation, and professional development;
• Using resources judiciously and effectively.

The Manager, Learning & Development turns organizational and leadership development priorities into well-designed, sustainable learning experiences. Reporting to the Director of Learning & Development, this role combines instructional design, learning technology administration, evaluation, and process improvement. The Manager builds and maintains learning solutions across e-learning, instructor-led, and blended formats; administers designated LMS functions for L&D-owned and HR-required compliance learning; and uses data to improve learning quality, transfer, and impact.

The role works consultatively with subject matter experts and partners across CCH to support consistent, effective, and sustainable learning practices.

• Design and develop learner-centered experiences across e-learning, instructor-led, virtual, blended, and microlearning formats using adult learning principles and evidence-based instructional design practices.
• Translate complex information, policies, and subject matter expertise into clear learning objectives, storyboards, facilitator guides, participant resources, job aids, and digital learning products.
• Build and maintain e-learning using Articulate 360 and comparable authoring tools; use AI-assisted design tools appropriately to improve efficiency while retaining human judgment for accuracy, quality, accessibility, and tone.
• Design learning paths that connect training, practice, reinforcement, manager support, and follow-up over time to strengthen skill transfer and capability.
• Apply and maintain L&D design standards, templates, quality-review practices, and accessibility expectations across learning products.

• Administer designated LMS functions for L&D-owned learning programs and organization-wide compliance learning for which People & Culture is responsible for assignment, tracking, or reporting.
• Build and maintain in-scope courses, curricula, learning plans, groups, assignment logic, certificates, and reports; archive outdated content and support accurate, role-relevant learning assignments.
• Provide support and troubleshooting for in-scope LMS functions, identify recurring support themes, and develop job aids, communications, governance practices, or process improvements that reduce repeat issues.
• Partner with HRIS, Information Systems, Quality, and other system owners to resolve technical issues and support learning-system functionality.