Field Service Representative

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In the world of aviation, 'AOG' isn’t just an acronym—it’s a high‑pressure challenge that requires technical mastery and calm diplomacy. Airbus is seeking a Field Service Representative (FSR) to serve as the critical bridge between our global engineering power and our airline customers. This isn’t a back‑office role; you will be embedded on‑site, providing the technical expertise and strategic influence necessary to ensure safe, economical, and world‑class aircraft operations.

If you are a seasoned engineer or licensed maintenance professional who thrives on solving complex problems in real‑time, we want you on the front lines with us.

This position will be based onsite at an Airbus customer site in the United States – any candidate hired that is not currently in that location will be provided relocation support. Job location/worksite is decided based on Airbus customer needs. Incumbents hired into this job opportunity may be required to move to another customer location at a future date in time.

The Airbus Field Service team is where the “manual” meets the “runway.” We are a high‑autonomy, high‑accountability group of experts who thrive in the “Entry Into Service” (EIS) environment. We don’t just identify snags; we transfer know‑how, influence maintenance safety, and protect the Airbus image through sheer technical competence. If you enjoy a role where no two days are the same – transitioning from a high‑level briefing with Airline Engineering to a “Meet and Greet” on the ramp – you’ll find your peers here.

• Financial Rewards:
  Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”).
• Work/Life Balance:
  Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare:
  Comprehensive insurance coverage including medical (traditional and high‑deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan (“EAP”) and other supplemental benefit coverages.

• Provide technical advice and transfer know‑how to Engineering & Maintenance departments at Entry into Service of a new A/C type within a customer; may involve matching working hours to flight schedule for a limited period of time adapted to needs according to the A/C maturity.
• Assist in resolving aircraft technical problems whilst under high pressure from the airline during aircraft on‑ground (AOG) situations to mitigate airline financial exposure.
• Influence airlines to embody OEB (in particular RED OEB) in order to improve fleet safety.
• Provide assistance on a wide variety of issues & queries, not only limited to technical but for all operational matters.
• Maintain a business relationship with the airline and the home base.
• Adapt to specific airline’s needs, including cultural and climatic environments.
• Perform “Meet and Greet” activities (Ramp Operations) at Entry Into Service of a new A/C type at the airline.
• Transfer technical know‑how to Line Maintenance.
• Assist & respond to airline queries during standby outside working hours in case of aircraft on‑ground (AOG) and incident inquiries.
• Identify and solve problems wherever possible when they are small and not emotionally loaded.
• Influence Customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to improve fleet safety.
• Represent Field Service at all technical levels:
  Maintenance Engineering, Flight Operations, Training and Spares.
• Support CSIP process by securing high level of airline participation.
• Provide the status of applicable Airbus supervised retrofit campaigns.
• Advise the airline on fleet and worldwide reliability…