Field Service Technician

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring local expertise that is unmatched by any others in the field of audiological instrumentation.

Starting salary of $55,000, with commission eligibility after training and required competencies are met (typically after 6+ months).

Company vehicle, Gas Card, Medical, Dental, Vision, 401(k) with Match, Life Insurance, Paid Time Off (PTO), Paid Holidays, Employee Perks, and Employee Assistance Program.

• Perform ANSI‑certified calibrations, maintenance, equipment repairs and installations on a wide range of audiology equipment.
• Stay updated and attend all required training.
• Build and maintain customer relationships; provide service and technical support.
• Collaborate with Office Administrator for scheduling.
• Maintain accurate customer and equipment records.
• Identify potential clients and cultivate sales opportunities to support territory growth.
• Ensure preventative maintenance is completed according to best practice.
• Travel up to 80%; work independently with minimal supervision.
• Calibrate equipment received at regional office and coordinate returns.
• Other duties as assigned.

The role requires regional travel to customer sites across Colorado and parts of Montana, including some overnight and weekly travel. This may require travel as much as 80% of the time, and some overnight trips will be required.

• Prolonged periods of sitting at a desk and working on a computer.
• Physically able to reach, stretch, bend, and sit for long periods during a daily routine.
• Physically able to drive a vehicle for prolonged periods.
• Ability to lift up to 50 pounds, bending, and lifting throughout the workday.
• Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location.

• Must have a valid driver’s license and maintain a clear driving record.
• Clear background check including criminal history and education verification.
• Must pass a drug test.

• Effective verbal & written communication with professional appearance.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem‑solving skills.
• Proficient with Microsoft Office Suite and database management systems.

• High school diploma or equivalent required.
• Two‑year technical or engineering degree or related experience required.
• Willingness to follow the guidelines detailed in the e3 Proficiency and Certification handbook.

e3 Diagnostics is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.