Customer Operations Associate

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Xcel Energy Outdoor Lighting Group is looking to hire a talented and customer-focused Customer Operations Associate (Progression)! The position is based at our Lipan Distribution Center (LDC), Denver 80223, on a hybrid (3 days per week in office) work schedule.

This position is responsible for responding to customer inquiries by phone and email, processing outdoor lighting outages and service requests, coordinating with field crews and contractors, handling billing and account changes, maintaining accurate customer and asset records, performing data entry and data cleanup, supporting special projects, and providing exceptional customer service while ensuring timely and accurate completion of work.

Knowledge of / skills in SAP, GIS, CRS, and Microsoft Excel are preferred.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at

The anticipated starting base pay for this position is: $32.05 per hour

This position is eligible for the following benefits:

• Medical/Pharmacy Plan
• Dental
• Vision
• Life Insurance
• Health Care Reimbursement Account
• Health Savings Account (HSA) (if enrolled in eligible health plan)
• Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
• Long-term disability (LTD)
• Employee Assistance Program (EAP)
• Fitness Center Reimbursement (if enrolled in eligible health plan)
• Tuition reimbursement
• Employee recognition program
• Pension
• 401(k) plan
• Vacation
• Holidays
• Personal Leave
• Sick Time
• Volunteer Paid Time Off (VPTO)

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Final date to receive applications: 09/18/26

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