Customer Success Engineer

About CIM

CIM is a real-time building performance optimisation platform for asset owners and operators of large commercial property portfolios.

Most buildings still rely on delayed, report-based fault detection and disconnected systems — leading to slow action, unclear ownership, and issues that persist longer than they should.

CIM replaces that model. Our platform automatically turns building data into daily action, not monthly reports. Issues surface as they happen, and every fault is tracked from detection through to resolution with full visibility across buildings, systems, and teams.

By connecting all building systems into a single operational view, CIM creates accountability where it’s traditionally missing. Automation plays a core role — smart alerts prioritise what matters, and guided fix steps make resolution faster and repeatable.

For this role, that means working closely with our engineering partners and their clients to ensure performance issues move from detection → ownership → action → resolution — every day.

Will you join us?

We’re looking for a Customer Success Engineer with 2–5 years’ experience in HVAC, BMS, or building services who wants to apply their technical expertise to real-world operational and sustainability challenges.

This is not a traditional customer support or sales role. It’s a hands‑on engineering and partner-facing role where you’ll work directly with building data, complex systems, and engineering partner teams to improve how buildings perform — in real time.

You’ll play a key role in ensuring our engineering partners can successfully embed CIM into their workflows and consistently deliver measurable outcomes for their clients.

• Use CIM’s PEAK platform to monitor building systems, equipment health, energy use, and comfort conditions across partner‑managed portfolios.
• Diagnose operational issues across HVAC, BMS, and building services using live and historical data.
• Identify inefficiencies, faults, and performance gaps and translate them into clear, actionable recommendations for partner engineering teams.
• Support configuration and optimisation of fault detection workflows to ensure issues are prioritised and resolved consistently.
• Contribute to HVAC optimisation strategies that improve efficiency, comfort, and asset performance.

• Work directly with engineering partners to embed CIM into their day‑to‑day operational processes.
• Build strong working relationships with partner engineering leads and site teams.
• Help partners interpret CIM insights and translate data into execution on site.
• Support partner adoption, optimisation, and performance reviews.
• Conduct site visits across the US as required to enable adoption and outcomes.

• Support onboarding and commissioning activities in partnership with CIM’s integrations team.
• Assist with data validation, system configuration, and performance tuning.
• Help partners achieve fast time‑to‑value across new portfolios and sites.

• Bring US partner insights and operational edge cases back into the business.
• Help close the loop between detected issues, resolved outcomes, and platform evolution.
• Partner with Product and Engineering teams to ensure improvements are grounded in real building performance challenges.

• Enjoy getting under the hood of how building systems actually work.
• Like solving complex problems using data and engineering judgement.
• Are confident working directly with technical partners and client stakeholders.
• Care about sustainability, efficiency, and measurable performance outcomes.
• Want exposure to large commercial portfolios and modern analytics technology.
• Are excited by helping scale a partner‑led delivery model in the US.

• Degree in Mechanical, Electrical, Mechatronic, Building Services Engineering, or a related field.
• 2–5 years’ experience in HVAC, BMS, commissioning, energy, or building performance roles.
• Strong understanding of commercial building systems and how they operate in live environments.
• Experie…