Telecommunications Engineer

Position: Telecommunications Engineer I

We are recruiting for a motivated Telecommunications Engineer I to join our team!

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Department

RMPDS Information Svcs
Job Summary

Provides technical experience and leadership to the Rocky Mountain Poison and Drug Safety Team (RMPDS). The role will be responsible for the implementation, design and maintenance support of the RMPDS Telecommunication environment including service offerings that integrate cloud and on-premise voice and video applications while working closely with Project Managers to implement scalable telecommunication solutions and application integration for call center environments including:
Cisco Collaboration, Cisco CUCM, CUIC, CVP, Finesse, UCCE call recording (preferred Verint) and working knowledge of Artificial Intelligence in conjunction with Call Studio (strongly preferred). Performs continual monitoring and analysis of the voice network infrastructure ensuring reliability, redundancy, and efficiency in a local environment. Troubleshoots RMPDS Telecommunications software, hardware and vendor managed services with speed, accuracy, and urgency. Develops automation in established processes that streamline tasks, troubleshooting and customer access to data and services.

Creates and maintains documentation of the telecommunication software and solutions for project implementation, maintenance, support and change management. Cultivates, maintains, and reinforces positive relationships with vendors, clients, Denver Health and RMPDS teams while perpetually showcasing RMPDS IT values of technical leadership in innovation, design and customer success.

Essential Functions
:

• Network.
  * Maintains the integrity and reliability of the RMPDS voice network environment through continual analysis using monitoring tools, reports and operational testing.
  * Performs continuous system checks to ensure maximum system and network availability.
  * Recommends the input for design, implementation, and documentation of the RMPDS voice network, stations/directory, and cable plant environments.
  * Assists in the design, planning, implementation, and testing of Disaster Recovery Plan (DRP). (25%)
• Coordination.
  * Coordinates completion of daily activities and assigned projects of Telecommunications staff.
  * Assists with the coordination of the end user community and other Network Services branches to produce, develop, and maintain voice operations, with minimal impact on the end user community.
  * Assists in the coordination of vendors in order to provide maximum system availability. (25%)
• Security Administration.
  * Assists Telecommunication team in the design and implementation of an overall voice network security strategy.
  * Adheres to security guidelines and implement security policies as outlined by RMPDS and Denver Health management.
  * Enforces security and performs periodic audits of the telecommunications systems and network to ensure security. (20%)
• Testing, Maintenance, and Installation.
  * Provides PBX administration and voice cable moves, adds, changes, and installations when needed. Demonstrated by proven track record. Maintain voice-wiring closets and adhere to RMPDS and DH cable standards.
  * Installs and tests new desktop phone equipment and maintain periodic preventative maintenance as needed. Demonstrated by successful installs and a reduced number of repair tickets. (15%)
• Documentation, policies and procedures.
  * Provides timely voice systems and network documentation.
  * Adheres to and enforces established naming and numbering conventions and processes in all systems.
  * Ensures key Telecommunications documentation is accurate and current to include Crisis Manual, Announcement and voice mail verbiage, PBX programming, policies and processes, etc. Supports and upholds established RMPDS, Denver Health, and departmental policies, procedures, objective, quality improvement, safety, environmental, and infection control, and codes.
  * Participates in…