Customer Success Engineer

We are looking for a technically fluent, commercially minded Customer Success Engineer to join our team. In this hybrid role, you will serve as the technical lead and primary point of contact throughout the full project lifecycle — from initial prospecting and solution design through delivery and client handoff. If you thrive at the intersection of engineering and business development, and you take pride in owning outcomes end-to-end, we want to hear from you.

Technical sales & scoping: Drive new business through prospecting, site assessments, and solution design. Develop detailed proposals, Bills of Materials, labor estimates, and project quotes that accurately reflect scope and technical requirements.

Project lifecycle management: Act as project quarterback from kickoff through delivery. Oversee engineering design, resource allocation, milestone tracking, and budget management to ensure on-time, on-budget execution.

Client relationship management: Serve as the primary client contact throughout the engagement. Set clear expectations, communicate proactively, and ensure deliverables consistently meet or exceed client requirements.

Trade show representation: Serve as the technical voice of the company at industry events. Engage prospects, demonstrate product expertise, and build relationships that generate qualified leads and drive sales opportunities.

Technical solution design:
Apply hands‑on expertise in HVAC to design solutions tailored to each client's operational environment and goals.

Bachelor's degree in Electrical or Mechanical Engineering — or equivalent professional experience.

2–6 years of experience in technical sales, pre-sales engineering, or project management, ideally within HVAC.

Demonstrated ability to manage complex, multi-stakeholder projects from scoping through delivery.

Strong communication and client‑facing skills; comfortable presenting technical concepts to non‑technical audiences

PMP or CAPM certification is advantageous, but not required

You must be based in the Denver Metro Area or be willing to relocate.

You might be required to travel up to 50% of the time.

You will be required to represent the company at public facing events (trade shows, etc.)

We are looking for a person who is self‑driven and results‑oriented, bringing strong opinions and the confidence to advocate for them. This person thrives working with customers and colleagues alike, naturally personable and able to build enthusiasm around solutions and ideas. We expect you to move with urgency, handle competing priorities without friction, and adapt readily when priorities shift. Rather than following a rigid playbook, we expect you to be most effective when given autonomy to find the best path forward.

The ideal candidate is comfortable with ambiguity, navigates conflict constructively, and pushes projects ahead even when the picture isn't fully clear.

Comprehensive Benefits: 401(k) with company matching, health insurance (medical, dental, and vision), and HSA contributions from Rebound Technologies.

Generous Paid Time Off: 5 weeks of vacation annually.

Equity Opportunities: Meaningful stock options for all employees.

Skill Development: Training and growth opportunities to support your career.

Rebound Technologies is on a mission to drive sustainability, quality, and safety through groundbreaking cooling solutions. Our IcePoint technology is changing the way industrial cooling operates, creating energy‑efficient systems with unparalleled performance. At Rebound, your efforts directly contribute to our success and innovation. We value dedication, creativity, and a drive to make a difference. Join us and take the next step in your career journey with a company that's shaping the future of industrial cooling.

If you're ready to take on a challenging and rewarding role with room for growth, we'd love to hear from you!