Product Support Specialist – Underground Drills & Bolters

## Product Support Specialist – Underground Drills & Bolters Apply locations:
USA, CO, Denver time type:
Full time posted on:
Posted Yesterday job requisition :
R0082577
** Sandvik Mining is looking for a Senior Level Product Support Specialist – Underground Drills & Bolters
**** Sandvik Mining
** is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.
** JOB PURPOSE
*** Lead complex technical assignments as Subject Matter Expert (SME) in Underground Drilling
* While technically expert, also strong with customer acumen and relationship management
* Act as trusted advisor to customers, identifying solutions for advanced product challenges
* Coordinate with internal stakeholders (Application Engineers, Account Managers, Product Masters, Technical Specialists) to resolve product-related issues
* Serve as primary technical liaison between Sales Area and Product Line/factory.
* Drive frontline readiness for new technologies and product launches (parts, training, resources)
* Develop and deliver machine-specific training packages across the Sales Area.
** MAIN RESPONSIBILITIES
**** HEALTH & SAFETY**
* ** Enforce and lead compliance
** with Sandvik’s EHS and SHEQ standards, including applying safety updates, conducting incident investigations, and reporting non-conformities.
* ** Promote continuous safety
** improvements through proactive measures, leadership, and adherence to all relevant procedures and bulletins.
** MAINTENANCE ADVISOR** (50% of time)
* ** Advanced Technical Support**:
Support the site team on specialized installations, inspections, and repairs; provide second-line support and troubleshooting for complex product issues; assist with warranty inspections and corrective campaigns.
* ** Problem Analysis & Resolution**:
Analyze failed products, report anomalies, and proactively develop solutions to prevent recurrence; recommend or implement product/process improvements to enhance system performance.
* ** Knowledge Management & Efficiency Optimization**:
Transfer technical knowledge to solve complex problems; collect and document technical data; prioritize energy efficiency, environmental impact, and maintenance cost when proposing support actions
** PLANNING AND REPORTING**
* ** Provide technical input
** for project documentation including specifications, cost/material estimates, schedules, reports, and commissioning support; perform system adjustments and product testing during new product launches for the sales area.
* ** Document and report findings to a database and
** deliver actionable recommendations to enhance customer service and process efficiency.
** CUSTOMER VALUE ADD** (25% of time)
* ** Technical Expertise & Advisory**:
Serve as a subject matter expert, providing specialized guidance to clients and internal teams on product applications, processes, and mining conditions.
* ** Customer Engagement & Solution Development**:
Build strategic customer relationships, act as a trusted advisor, and support solution identification and operational improvements tailored to customer needs.
* ** Sales & Operational Support**:
Deliver application-specific advice to sales teams, contribute to cost proposal reviews, and ensure product operational readiness during fleet transitions to Sandvik solutions.
** COLLABORATION** (25% of time)
* ** Expert Network & Technical Coordination**:
Be active member of global expert networks; facilitates technical knowledge exchange between backline support and Sales Area.
* ** Training & Product Support**:
Lead technical and product training initiatives, ensure accurate course content, and manage workshops/seminars for equipment division.
* ** Feedback & Collaboration**:
Collect, document, and relay technical feedback to product lines, chair monthly technical review; collaborate with Parts & Services division on training materials, toolkits, and implementation plans.
* ** Product Lifecycle & Project Readiness**:
Owns technical/application aspects of product launches and phase-outs;…