Warranty Engineer; On-site Warranty Coordinator

To maximize Airinmar’s revenues and their customers ROI through savings associated with Value Engineering, Warranty Management, Consultancy, PBH O&A policing, Sourcing, Guarantee Management and other value stream activities.
Contact suppliers in order to seek clarification of work scope/pricing/warranty and challenge when a decision is unjustified.

• Contact suppliers to seek clarification of work scope/pricing/warranty and challenge when a decision is unjustified.
• Record VE/WTY outcomes in the respective systems.
• Enforce contractual terms and recover associated benefits.
• Manage contract TAT remedies, including those enshrined within the Airbus SSC and Boeing PSAA.
• Be the go-to department for engineering/technical issues and provide subject matter expertise to other Airinmar departments.
• Assist Sales & Business Development with designing strategic programs for customer cost reduction and gainshare revenue generation.
• Meet Airinmar’s requirements relating to Technical Services obligations contained within customer/Airinmar Contracts, SOWs and MOUs.
• Apply continuous improvement to develop Airinmar’s processes, procedures and systems to improve the department’s overall efficiency and ability to meet the needs of the customer.
• Apply continuous improvement to develop new cost reduction mechanisms to maintain Airinmar’s competitiveness.
• Maximize Customer’s ROI and Airinmar’s revenues through delivering (or supporting the delivery of) the services outlined in customer statements of work.
• Perform account reporting to the allocated Program Manager.
• Carry out and manage projects and tasks to ensure customer satisfaction.
• Be able to build multi-level relationships within Customer, both internally and externally.
• Support the implementation and management of the delivery of Warranty Management services (in coordination with UK-based staff)
• Proactively apply Continuous Improvement, including the Identification and implementation of initiatives/projects
• Lead/Support periodic program reviews
• Identify, create and manage warranty claims for component, line maintenance, heavy maintenance and other eligible events
• Contact suppliers to gather the necessary information to justify a quoted repair and contest where appropriate.
• Maintain data integrity
• Maintain regular verbal & written updates with the UK team
• Provide a point of contact for data retrieval, problem resolution, escalation and advice.
• Carry out business development and identify up-selling opportunities
• All other duties as assigned