Warranty Engineer; Onsite Warranty Coordinator

Responsibilities

• Maximise Customer’s ROI and Airinmar’s revenues through delivering (or supporting the delivery of) the services outlined in customer statements of work.
• Perform account reporting to the allocated Program Manager.
• Carry out and manage projects, tasks and problem solve to ensure customer satisfaction.
• Be able to build multi-level relationships within Customer, both internally and externally.
• Support the implementation and management of the delivery of Warranty Management services (in coordination with Philippines/UK-based staff).
• Proactively apply Continuous Improvement, including the Identification and implementation of initiatives/projects ensuring things are clearly tracked and documented to keep us on schedule.
• Lead/Support periodic program reviews.
• Identify, create, and manage warranty claims for component, line maintenance, heavy maintenance, service bulletins, reliability guarantees, engines, expendables and other eligible events.
• Contact suppliers to gather the necessary information to justify a quoted repair/claim and contest where appropriate.
• Maintain data integrity.
• Maintain regular verbal & written updates with the UK team.
• Provide a point of contact for data retrieval, problem resolution, escalation and advice.
• Carry out business development and identify up‑selling opportunities.
• To travel where necessary for meetings, to support aircraft inputs (C Checks) and any other applicable projects.

• Hold a HNC/HND/Degree in a Business/Engineering discipline or have relevant work experience in an aircraft maintenance or warranty organisation.
• Have appropriate industry experience within a Supply Chain, Aerospace, Value Engineering, Warranty or Technical Services discipline.
• Demonstrate sound interpersonal and leadership skills.
• Strong time management skills and an ability to prioritise multiple projects.
• Strong analytical and problem solving skills.
• Be able to build multi-level relationships within organisations, both internally and externally.

Airinmar Ltd has a legal responsibility to ensure that all candidates have the legal right to live and work in the US. Candidates will be ask to provide evidence of their right to work in US.