Warranty Engineer; On-site Warranty Coordinator

Job Description - Warranty Engineer (On-site Warranty Coordinator) (18428)

About Us:

AAR Corp. (NYSE: AIR) is a global aerospace and defense aftermarket solutions company that employs more than 6,000 people across over 60 sites in over 20 countries. Headquartered in the Chicago, Illinois area, AAR supports commercial and government customers in more than 100 countries through four operating segments:
Parts Supply, Integrated Solutions, Repair and Engineering and Expeditionary Services. AAR’s purpose is to empower people to build innovative aerospace solutions today so you can safely reach your destination tomorrow. The company’s mission is to go above and beyond to provide value-driven aerospace aftermarket solutions to meet the evolving needs of our customers worldwide. AAR constantly searches for the right thing to do for its customers, employees, partners and for society.

To maximize Airinmar’s revenues and their customers ROI through savings associated with Value Engineering, Warranty Management, Consultancy, PBH O&A policing, Sourcing, Guarantee Management and other value stream activities. Contact suppliers in order to seek clarification of work scope/pricing/warranty and challenge when a decision is unjustified.

• Contact suppliers to seek clarification of work scope/pricing/warranty and challenge when a decision is unjustified.
• Record VE/WTY outcomes in the respective systems.
• Enforce contractual terms and recover associated benefits.
• Manage contract TAT remedies, including those enshrined within the Airbus SSC and Boeing PSAA.
• Be the go‑to department for engineering/technical issues and provide subject matter expertise to other Airinmar departments.
• Assist Sales & Business Development with designing strategic programs for customer cost reduction and gainshare revenue generation.
• Meet Airinmar’s requirements relating to Technical Services obligations contained within customer/Airinmar Contracts, SOWs and MOUs.
• Apply continuous improvement to develop Airinmar’s processes, procedures and systems to improve the department’s overall efficiency and ability to meet the needs of the customer.
• Apply continuous improvement to develop new cost reduction mechanisms to maintain Airinmar’s competitiveness.
• Maximize Customer’s ROI and Airinmar’s revenues through delivering (or supporting the delivery of) the services outlined in customer statements of work.
• Perform account reporting to the allocated Program Manager.
• Carry out and manage projects and tasks to ensure customer satisfaction.
• Be able to build multi‑level relationships within Customer, both internally and externally.
• Support the implementation and management of the delivery of Warranty Management services (in coordination with UK‑based staff)
• Proactively apply Continuous Improvement, including the Identification and implementation of initiatives/projects
• Lead/Support periodic program reviews
• Identify, create and manage warranty claims for component, line maintenance, heavy maintenance and other eligible events
• Contact suppliers to gather the necessary information to justify a quoted repair and contest where appropriate.
• Maintain regular verbal & written updates with the UK team
• Provide a point of contact for data retrieval, problem resolution, escalation and advice.
• Carry out business development and identify up‑selling opportunities
• All other duties as assigned

• Hold an HNC/HND/Degree in a Business/Engineering discipline or have relevant work experience in an aircraft maintenance or warranty organization.
• Have appropriate industry experience within a Supply Chain, Aerospace, Value Engineering, Warranty or Technical Services discipline.
• Demonstrate sound interpersonal and leadership skills.
• Strong time management skills and an ability to prioritize multiple projects.
• Strong analytical and problem‑solving skills.
• Be able to build multi‑level relationships within organizations, both internally and externally.

• Competitive salary and bonus package
• Comprehensive benefits package including medical, dental, and vision coverage.
• 401(k) retirement plan with company match
• Generous paid time off program
• Professional development and…