Critical Operations Engineer II Job Denver area,Colorado USA,Engineering

Critical Operations Engineer II

Gavin Heath is partnering with a client in Denver, CO looking to add a Critical Operations Engineer II to their team. The role is a Direct Hire position.

Responsibilities:

Serve as subject matter expert across:
- Electrical systems (utility, generators, switch gear, UPS, STS, ATS, PDUs)
- Mechanical systems (chilled water, HVAC, CRAC/CRAH, humidification)
- Fire/life safety systems (wet and pre-action sprinklers, detection systems)
- Communications infrastructure (IFD, MDF, MMR, structured cabling)
Operate, monitor, maintain, and respond to abnormal conditions across all facility systems
Track, trend, and analyze operational performance data
Ensure maximum uptime and prevent customer-impacting outages
Manage data floor and mechanical loading capacity to optimize cooling efficiency
Provide integrated mechanical and controls expertise across the entire facility
Monitor building fire alarm systems and overall facility health

Infrastructure & Technical Execution:

Support and execute infrastructure projects:
- Cage build-outs, rack and stack, overhead installations
Manage structured cabling environments and customer spaces
Troubleshoot and maintain:
- Transformers, generators, switch gear, UPS systems
- PLCs, Client systems
- Network hardware, transmission media, cabling infrastructure
Perform and oversee work order completion and technical problem resolution

Work Management & Systems:

- Manage trouble tickets and service requests
- Work order lifecycle and completion processes
Utilize CMMS systems for maintenance tracking and reporting
Ensure SLA compliance and proper data entry into OSS systems
Maintain asset tracking, labeling, and inventory management
Assist with database management of maintenance discrepancies and resolution prioritization

Customer Support, Compliance & Site Oversight:

Provide high-level customer support and ensure internal customer demands are met
Ensure contractors deliver quality work and meet operational standards
Provide physical security oversight within the facility
Conduct facility and security tours; document and resolve issues
Manage incident escalation, response, and reporting
Adhere to and promote operational excellence standards, culture, and guiding principles

Operational Leadership & Strategy:

- Partner with Data Center Manager to:
  - Define and execute preventive and predictive maintenance programs
  - Determine mechanical and electrical maintenance requirements
  - Drive operational efficiency, cost reduction, and system optimization
Develop and implement innovative solutions to improve performance and reduce costs
Serve as primary expert on fire codes, electrical codes, and regulatory compliance
Mentor and provide guidance to junior technicians
Contribute to technical documentation and maintenance procedures

Qualifications:

Technical Knowledge

- Expert understanding of:
  - Electrical and mechanical systems in critical facilities
  - Electrical distribution, transformers, generators, switch gear, UPS systems
  - Chilled water systems, CRAC/CRAH units, PLCs, Client systems
  - Fire/life safety systems including pre-action sprinklers
- - Expert knowledge of:
  - NEC
  - NFPA 70E, 72, 25
  - Fire/life safety compliance and building codes
Expert knowledge of fiber optics, structured cabling, and telecom infrastructure
Deep understanding of industrial safety practices (LOTO, OSHA, arc flash)
Experience with monitoring systems, data tracking, and performance analysis tools

Technical Experience & Skills

- 5–7+ years of experience installing, maintaining, or troubleshooting large-scale commercial/industrial systems, including:
  - Chilled water systems, centrifugal chillers, cooling towers, heat exchangers
  - HVAC systems, CRAC/CRAH units, humidification systems
  - Pumps, VFDs, water treatment systems
  - Diesel generators, fuel/oil systems
  - Electrical distribution systems (480/277 and 208/120)
  - Static UPS systems
  - Fire protection systems (double interlock pre-action)
  - Client and PLC controls
- Expert-level experience with fiber and copper cabling (layout, pulling, dressing, termination)
- Experience diagnosing and repairing IT hardware, servers, and network switches
- Proven leadership and mentoring capability
- Strong written and verbal communication skills
- Proficiency with Microsoft Office tools

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